Customer relationship management by strategic account planning, business development, and customer satisfaction.
In collaboration with sales and delivery teams, identify business opportunities by interacting with existing and new customers at various levels, contributing to business growth.
Responsible for achieving revenue targets per budget and business ask.
Map current/new customers to various business groups for account mining
Regular follow-up with customers on the new opportunities
Work on proactive business proposals along with delivery and sales
Preparing business case for current projects, presenting viable proposals for approval
Pursue with customers for approval of business proposals till PO is issued
Work with Talent acquisition and delivery teams for timely resource fulfillment and support onboarding of new hires
Interfacing with the global delivery teams to ensure quality and timely program execution.
In-person meetings with customers regularly and develop professional and personal relationships. Conduct and/or attend periodic cadence meetings (daily/weekly/monthly) with customers for technical and business discussions.
Reviewing any customer escalations and coordinating with offshore for quicker resolution
Provide key inputs to delivery and sales heads in preparation of customer satisfaction improvement plans, customer visits, delivery heads visits, etc.
Responsible for overall Project status and communications with customer managers as a Single Point of Contact
Project scoping and helping customers in drafting SoWs/proposals.
Cover Delivery visit meetings and compile and follow up actions till closure.
Position Requirements:
Bachelor's / master's degree in mechanical / Aeronautical engineering. An MBA degree is an added advantage.
Thorough understanding of project/program management techniques and methods with PMP or CSM certification
15 plus years experience in project or program management of multidisciplinary projects in aircraft structures working with major Aircraft OEMs or Tier-1s or Engineering Services providers.
Position is based in Toronto Canada, and needs to travel to other locations like Calgary, Victoria etc.. for meetings with customers on a need basis.
Excellent problem-solving ability and verbal and written communication and presentation skills.
Experience developing and maintaining relationships and partnerships with customers, stakeholders, and peers with experience managing large teams / complex programs
This job requires travels to customer sites
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📌 Program Manager (Ontario)
🏢 Socket.dev
📍 Ontario
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