Retail Representative Date: 9 Sept 2026

Location: Vaughan, ON, CA, L4K 5N1

Posting Date: Posting Number:

69643 Hours of Work:

[[hoursOfWork]] Job Code:

254 Location:

491 - Vaughan Bargaining Unit:

Yes Reports to:

Manager Retail Regional

Description Location: 1550 Creditstone Rd, Concord, ON L4K 5N1

Schedule: Various Shifts as Assigned - Float, Monday to Saturday, 25 Hours Per Week

Pay-rate: 21.56 per hour

Customer Service Orientation -

Serving our customers in the most efficient and courteous manner on the telephone and in person Up-selling and cross selling Corporate Products and Services

Handling customer complaints and inquiries Problem Solving

Working to resolve problem shipments

Working to resolve equipment and technology challenges

Working with Head Office, local management, Drivers, warehousing staff, account managers and other Corporate partners to ensure excellence in customer service

Relationship Building

Building a positive relationship with Head Office, local management, Drivers, Warehousing staff, account managers and other Corporate Partners

Building a positive relationship with customers

Building a positive relationship with key contacts – Vendors, building tenants, etc.

Technology Assisting customers with shipping details and account challenges

Loading, scanning, logging and calling resolution freight

Communication

Responsibilities

Communicating in a positive manner with Head Office, local management, Drivers, warehousing staff,



account managers and other Corporate partners orally and in writing Listening to customers and key partners Communicating to customers and key partners in a positive manner

Personal Responsibility and Accountability

Compliance to all Corporate Polices and Procedures (including uniforms)

Adhering to all Safety Standards

Being on time/attendance

Living the Purolator Values

Representing the Purolator Values to Customers and key partners and, other duties as assigned by management

Key Areas of Focus

Customer service orientation Ability to problem solve

Excellent in relationship building Experience and adaptation to using technology

Takes personal responsibility and accountability for actions and situations

3-12 Months Customer Service Experience preferred

3-12 Months Retail Experience preferred

3-12 Months using technology/ POS system Experience preferred

Ability to lift 70lbs./stand for 3 hour intervals Professional communication skills: oral communication (telephone and in person)

Written communication; and listening skills

Proven track record of personal responsibility and accountability- including attendance, uniform compliance and attention to detail Experience working in a team environment and independently an asset

Experience working in an environment with safety standards an asset"

Skills Language Requirement:

Proficiency in English is required for this position due to the frequent communications that must be conducted in English with various stakeholders. This requirement is justified by the nature of the responsibilities and operational needs.

Working Conditions:

Retail Center Workplace; Warehouse Environment Salary Grade: As per collective Agreement

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📌 Retail Representative (Winnipeg)
🏢 Purolator
📍 Winnipeg