We are seeking an experienced Zscaler Engineer / Network Engineer to support the deployment, configuration, and ongoing operations of Zscaler security solutions. The ideal candidate will have hands-on experience with Zscaler Internet Access (ZIA) and Zscaler Private Access (ZPA) and a strong background in network engineering and troubleshooting.
Key Responsibilities
- Deploy and configure Zscaler services across the network, including ZIA and ZPA.
- Provide expert-level support for Zscaler solutions, including complex troubleshooting and root cause analysis.
- Troubleshoot connectivity issues and resolve network-related problems.
- Monitor Zscaler service performance to ensure optimal operation and availability.
- Develop and maintain technical documentation, including configurations, procedures, and support guidelines.
- Provide training and knowledge transfer to users and support teams as needed.
- Support operational aspects of Zscaler solutions, including incident response and problem management.
- Assist with the lifecycle management of network security projects,
including recent implementations, upgrades, and enhancements.
- Collaborate with network engineers, security architects, and cloud teams to ensure successful delivery and support of security initiatives.
Required Skills
- Strong experience as a Zscaler Engineer and/or Network Engineer.
- Hands-on expertise with Zscaler Internet Access (ZIA) and Zscaler Private Access (ZPA).
- Experience deploying and configuring Zscaler cloud security services.
- Solid troubleshooting and root cause analysis skills.
- Experience resolving network connectivity and performance issues.
- Knowledge of incident response and problem management processes.
- Experience creating and maintaining technical documentation.
- Strong collaboration and communication skills.
Preferred Skills
- Additional experience supporting network security projects, upgrades, and new deployments.
- Experience working closely with network, cloud, and security architecture teams.