The Housing Support Worker (HSW) provides assistance and support to residents of 1030 Old Victoria Rd in Nanaimo, BC. The HSW ensures the safety and security of the building(s) while encouraging independence, responsibility, and the healthiest lifestyle possible for program residents. Resident support, maintenance and janitorial duties are also part of this role.

Education and Experience

Minimum 6 months recent related experience and community support worker diploma, or equivalent education and training.

Valid First Aid Certificate with CPR-C.

Valid Food Safe Level One Certification.

Naloxone Training.

Crisis Intervention Skills Training (non-violent crisis intervention/ managing hostile interactions) an asset.

Skills and Abilities

Ability to develop rapport with marginalized individuals

High level of empathy and compassion

Knowledge of harm reduction approach

Knowledge of mental health, substance use disorders, and homelessness

Ability to work in a dynamic environment

Physical ability to clean, climb stairs, and respond in crises

Advantages:

Casual dress

Company pension

Dental care

Employee assistance program

Extended health care

On-site parking

Paid time off

Duties and Responsibilities Resident Support

Provide program residents with information about housing and housing guidelines.

Provide orientation for residents moving into housing.

Promote positive resident choices about activities of daily living (cooking, cleaning, laundry) and support positive resident choices by providing guidance and assistance where appropriate.

Encourage personal hygiene when appropriate,



including providing instruction to residents on how to use on-site laundry facilities.

Encourage and support residents and provide information, emotional, organizational, and practical support.

Provides safe, friendly encouragement to residents, model communication skills, appropriate boundaries and healthy living choices.

Assist residents in completing paperwork as required, including housing applications.

Cleaning and Maintenance

Report any building maintenance issues

Maintain a high standard of cleanliness, adhere to enhanced cleaning protocols and ensure protocols are maintained.

Clean and prepare pods for move-ins according to established room cleaning protocols.

Re-stock facility supplies and notifies supervisor when purchases are necessary.

Maintain security of the building by performing regular walk throughs to check that doors and windows are secure.

Safety and Security

Observe and report any changes in resident behavior.

Investigate and manage disturbances according to VIMHS safety policies and procedures.

Deal with resident emergencies in accordance with VIMHS safety protocols, and report to supervisors and/ or authorities as required.

Request unwelcome visitors exit the building and/or obtaining appropriate services to assist.

Document all breaches of resident policy and ensures appropriate parties are notified.

Monitoring/Evaluation/Record Keeping:

Complete intake and discharge procedures.

Record observations to keep staff informed.

Maintain inventory and submit supply requisition as required.

Maintain filing and paperwork.

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📌 Nanaimo Housing Support Worker (Winnipeg)
🏢 Vancouver Island Mental Health Society
📍 Winnipeg