Full Time Guest Services Partner Requirements:

At least

2 years of experience

in Front Office operations at a hotel.

Working towards a

degree or diploma in Hotel Management

is an asset

Experience with

computerized Front Office systems , especially

Opera Cloud , is an asset.

Proficient in

Microsoft Word and Excel .

Comfortable handling

cash and floats .

Must be available 7 days a week for wide-ranging shifts , including

overnights, weekends, and holidays .

Strong background in

guest service .

Excellent

communication skills , both written and verbal.

Highly

organized ,

goal-driven , and able to work well under pressure.

Job Responsibilities:

Maintain a high level of

professionalism

in all interactions and tasks.

Actively seek guest feedback and

resolve issues





in line with Brookstreet’s service standards and partner empowerment philosophy.

Work closely with the

Reservations team .

Stay informed of

VIP guests and special requests , ensuring all needs are met or exceeded.

Be fully trained in

emergency procedures , including fire safety and crisis management.

Delivering

exceptional guest service

at all times.

Monitor

room inventory , especially during busy or sold-out nights.

Take on

special duties

as needed to support smooth Front Office operations.

Consistently provide the

highest level of service

to both guests and internal teams.

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📌 Full Time Guest Services Partner (Montreal)
🏢 Brookstreet Hotel
📍 Montreal