As a Keyholder , you are the face of Fossil – focused, committed and passionate about creating a superior shopping experience whilst embodying the Company's core values.

You welcome our guests confidently and have the skill to build trusting relationships by sharing your product knowledge, actively listening and asking lifestyle questions to understand our guests' needs. You take ownership of your daily tasks and are self driven to meet your individual sales and KPI targets.

Additionally there is the responsibility to open and close the store as and when there is no management on shift. Together with the team, you help create a positive store atmosphere and contribute to achieving our goals – because at Fossil, it's Greater Together.

Your responsibilities

Approach and engage our guests in a friendly and proactive manner

Promote guest loyalty by providing a superior selling experience

Provide recommendations by utilising product knowledge and storytelling

Take ownership of individual targets and KPIs

Adaptable and effective one on one selling skills

Support product presentation and visual merchandising

Contribute to the store's success and a positive team spirit

Additional Keyholder Responsibilities





Safely retain a set of store keys so that the store can be opened or closed in the absence of any management on shift

During times where no management is present on shift, the Keyholder will be responsible for: completing opening and/or closing store routines, filling out daily planners, analysing reports, giving direction and support to the team and ensuring health and safety standards are adhered to at all times,

This is a position of responsibility and therefore the Keyholder should support management and lead by example in all aspects of their role, demonstrating the Fossil core values and retail behaviours.

Who you are

A true team player with a hands-on mentality

Passionate about fashion, lifestyle, and people

Friendly and service-oriented attitude

Effective communication skills

Driven by sales targets and KPIs

Flexible availability

Open-minded, eager to learn, and committed

What we offer

The opportunity to continuously develop yourself

Employee discounts on our products

An inclusive, team-oriented, and values-driven workplace

Holiday and time-off benefits Pension Scheme

Commission Scheme

Employee Assistance Programme

Life Assurance

📌 Keyholder (Burnaby)
🏢 Fossil Group
📍 Burnaby