At Sqwad, our mission is to put people back at the heart of the customer experience for leading brands through multiple communication channels and with the support of dedicated, well-trained agents.

In practical terms, our role is to identify every customer interaction throughout the customer journey—from the first product or service experience, to the discovery of a current feature—and leverage technology and data to provide the right agents, properly trained and dedicated, to create value at every touchpoint.

Today, we are proud to work with more than 150 clients after only 2.5 years in business, including iconic brands, startups, scale-ups, and large international organizations.

Beyond our client mission, our purpose is centered around supporting our agents by providing fair compensation, investing in training and professional development, and sharing opportunities across regions regardless of geographical or social background.

Position Overview:

As a Telesales Team Leader, you will manage a team of 10 to 15 sales agents.

You will be responsible for ensuring the organization, performance, and success of a remote telesales team.

You will oversee project operations, ensure compliance with procedures, coach and motivate team members, and support their professional development.

Your mission will include analyzing both individual and team performance, implementing action plans to improve results, and ensuring productivity targets are achieved while maintaining quality and compliance standards.

Key Responsibilities:

Team Management & Development

Lead and manage a team of approximately 10 to 15 sales representatives.

Set and monitor team performance objectives.

Motivate, coach, and support team members in achieving their targets.

Develop product and sales expertise through regular evaluations and personalized coaching.





Identify development opportunities and support employees in their professional growth.

Foster team engagement, motivation, and retention.

Provide visibility on project performance and business outlook.

Project Management

Analyze team results and implement performance improvement plans.

Ensure compliance with internal processes and procedures.

Manage operational incidents and production-related issues.

Client Relationship Management

Participate in the preparation and facilitation of operational review meetings when required.

Contribute to continuous improvement initiatives and value creation for the client.

If you are an enthusiastic leader, results-oriented, and experienced in managing teams, we would love to hear from you.

Profile:

Minimum 2 years of management experience.

Fluent in both English & French (Bilingual).

Strong expertise in telesales.

Previous experience in the personal insurance sector is a plus.

Employment Conditions:

Full-time permanent contract.

Fixed salary + monthly performance bonuses (package depending on experience).

Variable schedule from Monday to Saturday depending on business needs.

Fully remote.

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Chez Sqwad, notre mission est de remettre l’humain au cœur de l’expérience client pour le compte de marques fortes, à travers différents canaux et avec l’aide d’agents formés et dédiés.

Aujourd’hui, on est enchantés de compter plus de 150 clients qui nous font confiance, au bout de seulement 2,5 ans avec des marques iconiques, Start-up, Scale-up ou encore grands groupes.

Au-delà de notre mission client, notre raison d’être se fonde sur l’accompagnement de l’ensemble de nos agents, en offrant un revenu décent à tous, en participant à la formation et la montée en compétence de chacun et en partageant la richesse à travers nos territoires sans égard géographique ou social.

📌 TEAM LEADER TELESALES (Bilingual English & French) - 100% Remote (Canada)
🏢 SQWAD
📍 Canada