Position Summary FSJACL is seeking an experienced, collaborative, and results-oriented leader to serve as Director of Operations.

Reporting directly to the Chief Executive Officer, the Director of Operations is responsible for the overall operational leadership of the organization. This role oversees finance, human resources, administration, housing operations, quality improvement, risk management, and service integration while ensuring organizational priorities are translated into measurable outcomes.

As the organization's operational integrator, the Director of Operations provides leadership, accountability, and coordination across departments.

The Director of Operations plays a key leadership role in building organizational capacity, supporting leaders, improving systems, managing risk, and ensuring the organization consistently delivers high-quality services to individuals, families, and our community.

About FSJACL FSJACL is a dynamic and growing nonprofit organization serving northeastern British Columbia. The organization provides a diverse range of services, including community living supports, clinical services, employment services, housing initiatives, licensed housing programs, and innovative community-based solutions that help individuals achieve meaningful lives and greater independence.

With a commitment to person-centred services, operational excellence, and continuous improvement, FSJACL is entering a period of organizational refinement, strengthening, and development.

Key Responsibilities Operational Leadership

Lead the day-to-day operations of the organization

Ensure organizational priorities are implemented effectively across all departments

Coordinate activities between operational service departments

Monitor organizational performance and oversee operational improvements

Remove barriers to efficient service delivery

Lead organization-wide operational planning and implementation

Oversee contract administration, service deliverables, reporting obligations, and funder compliance requirements

Develop and monitor organizational key performance indicators (KPIs)

Lead technology adoption, process improvement, and operational modernization initiatives

Leadership & People Management

Provide direct leadership and supervision to the Director of Community Living Services, Director of Clinical Services, Financial Controller, Human Resources Coordinator, and Administrative Coordinator





Coach and mentor leaders while supporting leadership development and succession planning

Lead performance management and accountability processes

Support employee engagement and retention strategies

Provide conflict resolution and problem-solving support

Build high-performing teams and promote cross-department collaboration

Support a culture of accountability, innovation, and continuous improvement

Financial Leadership

Lead the annual operating budget process in collaboration with the Financial Controller

Monitor departmental financial performance and review monthly financial statements and forecasts

Support month-end and year-end reporting processes

Oversee cash flow planning and financial forecasting

Ensure strong internal financial controls

Monitor contract performance and funding agreements

Support annual audits and funder reviews

Develop operational and financial dashboards for leadership decision-making implement opportunities for cost savings and operational efficiencies

Human Resources & Organizational Development

Provide oversight of recruitment, retention, onboarding, and orientation initiatives

Oversee labour relations and collective agreement administration

Ensure effective performance management systems are implemented

Support workforce planning, employee wellness, and employee engagement

Coordinate leadership development, training, and organizational development initiatives

Ensure HR policy implementation and compliance

Administration & Corporate Services

Provide leadership for information technology and systems management

Oversee SharePoint and document management systems

Lead administrative services and office operations

Ensure effective records management and information governance

Support organizational policies and procedures

Lead business continuity planning

Coordinate corporate projects and administrative modernization initiatives

Drive continuous improvement of organizational systems and workflows

Quality, Risk & Compliance

Lead organizational risk management and mitigation efforts





Oversee continuous quality improvement initiatives

Ensure CARF accreditation requirements

Ensure regulatory and contractual compliance

Provide leadership for occupational health and safety

Coordinate emergency preparedness and response planning

Lead business continuity and organizational resilience initiatives

Maintain organizational performance measurement systems

Strategic Implementation

Translate strategic priorities into operational work plans

Monitor progress toward organizational goals

Identify operational risks and opportunities

Provide recommendations to enhance organizational effectiveness

Lead strategic projects and organizational initiatives as assigned

Report on organizational performance through dashboards and regular operational reporting

Qualifications Education

Bachelor's degree in business administration, Human Resources, Administration, or a related field is preferred

Equivalent combinations of education and senior leadership experience will be considered

Master's degree is considered an asset

Experience A minimum of seven (7) years of progressive management or leadership experience A minimum of five (5) years leading multiple departments or operational functions

Experience supervising senior leaders and professional staff

Experience managing significant organizational budgets

Experience leading organizational change initiatives

Experience in labour relations and human resource management

Experience in nonprofit, healthcare, social services, housing, government, or community-based organizations is considered an asset

Knowledge & Skills

Strategic leadership and organizational development

Financial management and budgeting

Human resources and labour relations

Risk management and quality improvement

Governance principles and policy implementation

Performance measurement and KPI development

Contract management and funding compliance

Project management and organizational change

Information systems and technology-enabled improvement

Knowledge of Community Living BC, BC Housing, CARF accreditation standards, nonprofit funding models, and unionized workplaces is considered an asset

What We Offer

Market-competitive salary range of $90,000.00-$110,000.00 and comprehensive benefits package

Municipal Pension Plan participation

Opportunities for professional development and leadership growth A collaborative and mission-driven work environment

📌 2026 Director of Operations (Fort Nelson)
🏢 Fort St. John Association for Community Living
📍 Fort Nelson