About the Role: Take ownership of operations as a CBRE Account Operations Manager. You will lead maintenance teams and drive safety standards across small to medium-sized properties. As part of our Contract Quality Management function, your work ensures that we not only meet our contractual obligations but deliver the high-quality service our clients expect. What You’ll Do:

- Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of current employees.
- Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
- Promote organizational capabilities and identify sale opportunities to potential clients.
- Track vendor performance on outsourced provider service contracts and ongoing administration. Verify best pricing and service level performance.
- Manage account programs aimed to ensure safety and compliance with national, state,



and local codes and regulations.
- Assist with the development of operational service delivery solutions to include documented playbooks, account operations plan, etc.
- Manage ongoing evaluation of utility consumption rate structures and suggest cost reduction programs.
- Monitor the effectiveness of maintenance efforts for facilities, ensuring work is completed under account KPIs.
- Responsible for client account inspections. Document inspection report results and rectify any issues, concerns, etc. with the client.
- Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement.
- Apply knowledge of own discipline and how own discipline integrates with others to achieve team and departmental objectives.
- Identify, troubleshoot, and resolve day-to-day and moderately complex issues which may or may not be evident in existing systems and processes.

📌 Account Operations Manager - Remote (Toronto)
🏢 CBRE Group
📍 Toronto