Position Summary The Assistant Dispatch Coordinator is responsible for supporting the organization and logistics of company projects including matting, equipment, field personnel, and contractors. The position is expected to show a high level of leadership, organization, and initiative. Dispatch is the first line of communication between GFI’s operations and our clients and as such must have an aptitude for critical thinking, decision making, and conflict resolution.

The Assistant Dispatch Coordinator position is located out of our Whitecourt Head Office and is scheduled to work an 10-4 rotation, from 8:00 am – 5:00 pm Monday – Friday in office, with the option to work remotely on weekends when on shift.

Responsibilities The responsibilities of the Dispatch Coordinator include, but are not limited to:

- Daily coordination and execution of project dispatches to all field staff and contractors
- Daily preparation and completion of field ticket packages
- Acting as a liaison with client ensure project details are accurate before work commences
- Collaborate between operations and administration team
- Ensuring all project personnel are aware of the client requirements and have the proper PPE, Tickets, Orientations, and Equipment to properly execute the project




- Scheduling and ensuring regular Maintenance and Repairs of GFI Equipment in adherence to GFI’s Maintenance Program
- Investigating and resolving any client concerns in a timely manner
- Promote and participate in GFI's Heath and Safety Program

Qualifications

- Drivers License and clean drivers abstract
- 2+ years experience in a dispatch position
- Valid Standard First Aid and CSO
- Proficiency in MS Office (Outlook, Word, Excel)
- Experience with Axon

Skills and Abilities

- Excellent communication and interpersonal skills
- Ability to stay calm in high-stress situations
- Displays a high level of professionalism and ethical behavior
- Ability to problem solve and implement immediate action
- Ability to work independently using initiative and good judgment to assess priorities

Job Type: Full-time Pay: $80,000.00-$100,000.00 per year

Perks

- Dental care
- Extended health care
- Paid time off
- Vision care

Flexible language requirement:
- French not required

Application question(s):
- Experience with Axon Software

Experience:
- dispatching: 3 years (required)
- matting industry: 5 years (preferred)

Licence/Certification:
- Standard First Aid (preferred)

Work Location: In person

📌 Assistant Dispatch Coordinator (Whitecourt)
🏢 GFI Solutions
📍 Whitecourt