As the Assistant Front Desk Manager at Hard Rock Hotel London, Ontario, you will be a key member of the Rooms Division leadership team, responsible for supporting the Director of Rooms in the overall operation and performance of the Front Office. You will provide hands-on leadership to the Front Desk, Bell, and Valet teams, ensuring every guest receives an exceptional, personalized experience from arrival through departure.

This is a dynamic leadership position for a hospitality professional who thrives in a fast-paced environment, enjoys developing people, and understands that exceptional service is at the heart of a successful hotel operation. You will be visible and engaged on the floor, leading by example, resolving guest concerns, driving service and revenue goals, and ensuring Hard Rock standards are consistently delivered.

The Assistant Front Desk Manager will play an important role in maximizing guest satisfaction, optimizing room inventory, supporting revenue opportunities, maintaining operational controls, and creating a positive and energetic team culture.

Hours of Work

This is a full-time salaried position, with shifts and hours scheduled according to business needs, hotel occupancy, guest demand, and events. Flexibility to work evenings, weekends, holidays, and varying shifts is required.

Areas of Focus:

Guest Experience & Front Office Operations

Leadership & Team Development

Revenue, Loyalty & Performance

Communication & Cross-Departmental Collaboration

Compliance, Safety & Quality Assurance

Leadership in the Absence of the Director of Rooms

Experience:

- Minimum 2–3 years of experience in a hotel Front Office or guest services workplace.
- Previous supervisory or leadership experience in a hotel or hospitality setting required.
- Experience in a Front Office leadership role, such as Front Desk Supervisor, Front Office Supervisor, Guest Services Manager, or similar position, is preferred.
- Experience with Opera or another hotel property management system is an asset.
- based on hotel operations.





Physical Requirements

- Ability to stand and walk for extended periods throughout the workday.
- Ability to frequently move throughout the hotel and Front Office areas.
- Ability to occasionally lift and carry items weighing up to 25 lbs., including guest luggage, equipment, and supplies.
- Ability to work at a computer for extended periods as required.

Working Conditions This position operates in a fast-paced, high-energy hotel environment where priorities can change quickly based on guest needs, occupancy, events, and operational demands. The Assistant Front Desk Manager must be comfortable working under pressure while maintaining a positive, professional, and guest-focused approach.

The successful candidate must be available to work a flexible schedule, including days, evenings, weekends, holidays, and special events.

Why Join Hard Rock Hotel London, Ontario?

Join a team where hospitality, music, entertainment, and exceptional guest experiences come together. As part of the Front Office leadership team, you will have the opportunity to make a direct impact on our guests, develop and inspire a talented team, and help shape the experience at Hard Rock Hotel London, Ontario.

Accessibility & Accommodation

Hard Rock Hotel London, Ontario is committed to providing an inclusive and accessible workplace. We welcome applications from all qualified individuals, including persons with disabilities.

In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), Hard Rock Hotel London, Ontario is committed to providing an accessible recruitment and selection process. If you require accommodation at any stage of the recruitment or selection process, please let us know. Accommodation will be provided upon request in accordance with applicable legislation.

We thank all applicants for their interest. Only those selected for an interview will be contacted.

Pay: $50,000.00-$55,000.00 per year

Benefits

- Dental care
- Employee assistance program
- Extended health care
- On-site parking
- Store discount

Work Location: In person

📌 Assistant Front Desk Manager (London)
🏢 Hard Rock Hotel - London, ON
📍 London