Role Requirements

As the Assistant Service Manager, you will work closely with the Service Manager to support the day-to-day operation of our busy commercial vehicle repair shop. You will help coordinate technicians, customers, work orders, and shop workflow to ensure repairs are completed efficiently, safely, and to a high standard.

Key responsibilities include:

- Coordinate and assign daily work to technicians based on workload, experience, qualifications, and customer priorities.
- Monitor work in progress and help maintain an organized and efficient flow of work through the Service and Parts departments.
- Support and provide day-to-day direction to technicians while reinforcing quality, safety, and customer service standards.
- Communicate with customers regarding repair requirements, job status, quotations, authorizations, and service concerns.
- Prepare accurate repair quotations and ensure appropriate customer authorization is obtained before proceeding with work.
- Open, maintain, and review work orders to ensure labour, parts, repair information, and required documentation are accurately captured.
- Assist with customer invoicing when required to support the Service team and prevent invoicing backlogs.
- Assist with resolving customer concerns and escalate significant issues to the Service Manager when required.
- Help maintain effective communication between technicians, Service Advisors, Parts, customers, and management.
- Monitor and reinforce company safety procedures, technician service-call check-ins, workplace organization, and 5S standards.




- Support departmental administration, reporting, purchasing controls, and other day-to-day Service Department requirements.

Requirements & Experience

- Valid driver’s licence.
- Journeyman certification in a relevant mechanical trade or equivalent hands-on experience working in a repair shop environment.
- Strong mechanical knowledge and the ability to understand repair processes, technician recommendations, and customer repair requirements.
- Previous experience in the heavy-duty truck, trailer, commercial vehicle, or related repair industry is preferred.
- Previous leadership, supervisory, or management experience is considered an asset but is not required.
- Strong communication and interpersonal skills with the ability to work effectively with customers, technicians, and coworkers.
- Strong organizational and problem-solving abilities with the ability to prioritize effectively in a fast-paced and changing shop environment.
- Comfortable using computers and learning service management, work order, invoicing, and reporting systems.
- Ability to make sound day-to-day decisions and recognize when an issue requires escalation to the Service Manager.




- Strong attention to detail and a commitment to quality workmanship, customer service, and workplace safety.
- Willingness to learn, take on additional responsibility, and develop into a strong leadership role within the Service Department.

Benefits include:

- Extended health care benefits including dental, vision care, and disability insurance
- Optional additional life insurance coverage
- RRSP/DPSP matching at 3% – 5%

Why Join Munden Truck & Equipment? Munden Truck & Equipment is a locally owned, family-run business where our people are an significant part of our success. We offer a work environment that is hands-on, supportive, and free from the layers of a large corporate organization. Good ideas are heard, hard work is recognized, and employees have the opportunity to make a real impact on the business.

We believe in supporting our employees and providing opportunities to learn, grow, and take on greater responsibility as they develop within the company. We want our team members to build long-term careers with Munden and take pride in the work they do.

Above all, we are committed to providing honest, dependable, high-quality service to our customers. We take pride in solving problems, doing the job right, and building lasting relationships with the customers who rely on us.

Pay: From $80,000.00 per year

Benefits

- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- RRSP match
- Vision care

Work Location: In person

📌 Assistant Service Manager (Kamloops)
🏢 Munden Truck u0026 Equipment
📍 Kamloops