Associate Director, Business Solutions (Software Development)

Organization

Workplace Safety and Insurance Appeals Tribunal City:

Toronto, ON Job Term:

1 Permanent Compensation Group:

Management Compensation Group Job Code : M11 Salary Range : $110,638 - $155,942 per year Hours of work : Minimum of 36 1⁄4 hours / week Language of Position(s):

English Posting Status

Open The Workplace Safety and Insurance Appeals Tribunal (www.wsiat.ca) is a highly specialized adjudicative tribunal that hears appeals of final decisions of the Workplace Safety and Insurance Board. The WSIAT is currently seeking a highly motivated, experienced IT manager to provide leadership, direction and expertise in the management and delivery of the WSIAT's portfolio of IT business application solutions. This hands‐on role directs and oversees software development and quality assurance for the Tribunal's internally developed and externally sourced software applications, using Microsoft-aligned development platforms and frameworks.

The ideal candidate will have a software development background with progressive growth through team leadership and software development supervision/management, and a product management mindset.

Preferred

Start Date: October 2026 What can I expect to do in this role?

Under the supervision of the Director, Information and Technology Services, duties are as follows: Lead a team of C#/.Net/SharePoint/website software developers in delivering business solutions to meet the diverse needs of the organization. Provide overall strategic and operational leadership of information technology business solutions for the Tribunal, including planning, development, testing, maintenance, evaluation, and coordination of all software development‐related initiatives.

Lead innovation, integration and standardization in the structure and processes relating to software development that meet the core needs of the Tribunal while maintaining a modern development framework and approach. Utilize judgment and latitude to effectively meet with, and consult extensively with, clients throughout the Tribunal. Own and provide end‐to‐end support and product management for the Tribunal's portfolio of business application solutions, both custom developed and externally sourced.

Oversee the selection and management of IT application solution service providers optimizing a mix of in‐house and outsourced services. Manage a team of union and excluded software developers by providing work guidance, mentorship, and performance management. How do I qualify for this role?

Knowledge and Experience

A software development background with progressive growth through team leadership and software development supervision/management. Experience with overseeing product roadmaps for business‐critical software solutions. Senior I⁢ strategic and operational leadership skills to develop and deliver a vision for the Tribunal's business application solutions, including planning, development, testing, maintenance,



evaluation, and informed assessment of emerging technologies and competing options.

Hands‐on expertise in software development and methodologies, application architecture, and systems modernization. Knowledge of business systems analysis, design, implementation, testing, and risk management to direct staff in the development and evaluation of I⁢ systems. Knowledge of data and information management practices, processes and enabling technologies.

I⁢ project management knowledge to manage and ensure integrated, cost‐efficient and effective planning and management of concurrent projects.

Knowledge of and practical experience with emerging technologies in modern software environments, including cloud‐native platforms, AI‐enabled tools, automation, APIs and integration services, low‐code capabilities, and secure on‐premise and hybrid architectures.

Experience with budget and financial management practices, processes, methods and principles. Knowledge of software tools, legacy and modern development languages and platforms, and database technologies that underpin modern I⁢ business solutions.

Knowledge of human resources practices, policies and procedures to manage department staff, develop organizational capacity, conduct recruitment, establish performance standards Leadership Skills:

Ability to leverage strategic leadership skills to drive major change required for delivering key business solutions priorities for a modern forward‐thinking I⁢ group. Manage the team by communicating values, strategies, expectations, and promoting an engaged, collaborative and inclusive environment. Foster an environment of high performance, learning, growth and continuous improvement and builds a collaborative and customer‐centric team culture. Communication and Interpersonal Skills:

Effective communications skills to provide specialized technical advice and direction to IT staff to identify solutions to resolve incidents, problems and required enhancements and to explain technical solutions to both technical and non‐technical personnel. Written communication skills to prepare reports, briefing notes and papers on the Tribunal's I⁢ systems and services; prepare solution recommendations and business cases. Strong presentation skills with the ability to prepare briefings, and present technical information, to technical and non‐technical audiences.

Robust consulting and negotiating skills to work effectively in partnership with internal/external users. Exercises tact,



discretion and an inclusive mindset during interactions with I⁢ colleagues and Tribunal staff. Organizational and Analytical Skills:

Problem‐solving skills to address complex software‐related issues, such as application defects, integration challenges, performance concerns, competing business requirements, and modernization decisions, as well as human resource matters involving workload management, staff development, team performance, and change adoption. Critical thinking and decision‐making skills for establishing performance standards, and monitoring, evaluating and reporting on progress, taking pre‐emptive steps to ensure barriers are removed and progress. Designing and articulating best practices for utilizing the available tools for business analytics and reporting services. Analyzes and evaluates key technical, financial, and business impacts of proposed projects and initiatives on the Tribunal, its relevant parties and the broader OPS.

Additional

Information

Address

505 University Avenue, Toronto Your personal information is being collected and will be used to determine your qualifications for employment with the Workplace Safety and Insurance Appeals Tribunal (WSIAT). The WSIAT Career Centre is an authorized common service in accordance with s. 6 of the Ministry of Government Services Act, R.S.O. 1990, c. M.25 and this collection of personal information is necessary to the proper administration of OPS Careers.

Please do not provide more personal information than what is asked of you.

For example, do not include your social insurance number, photograph, or banking information, etc. with your application. We strongly encourage you not to provide us with information beyond that which is requested in the job posting. If you have any questions about the collection, use, disclosure, or retention of your personal information, please contact us.

The Workplace

Safety and Insurance Appeals Tribunal is an inclusive employer. Accommodation is available under the Ontario Human Rights Code.

All Ontario Public Service external job advertisements are posted in English and French. To confirm the language requirements of a job, check the "language of position" information at the top of each job ad. For all positions, candidates will be assessed in English, the business language of the Ontario Public Service. For English/French designated bilingual positions, candidates will also be assessed through French‐language proficiency testing.

Toutes les offres d'emploi externes de la fonction publique de l'Ontario sont affichées en anglais et en français. Pour connaître les exigences linguistiques, vérifiez les renseignements sur la « langue du poste » figurant dans le haut de chaque offre d'emploi. Pour tous les postes, l'évaluation des candidates et candidats se fera en anglais, la langue usuelle de la fonction publique de l'Ontario.

En ce qui concerne les postes désignés bilingues, la maîtrise du français des candidates et candidats sera également évaluée.

📌 ASSOCIATE DIRECTOR, BUSINESS SOLUTIONS (Toronto)
🏢 Socket.dev
📍 Toronto