About the Role

We're looking for a detail-oriented Warranty Claims Agent to join our team. In this role, you'll be the key point of contact between customers, repair shops, and our warranty programs, explaining policy coverage clearly, verifying claims against contract terms, and keeping every party informed from first call to final resolution.

Responsibilities

- Act as the main liaison between customers, repair shops, and the warranty department, ensuring clear communication and efficient claims processing
- Review repair orders and diagnostic write-ups from repair shops, and carefully verify coverage against warranty contract terms and conditions, catching discrepancies before they become disputes
- Explain policy coverage, exclusions, deductibles, and the claims process to customers in plain, easy-to-understand language
- Field questions and calls from repair shops regarding claim status, required documentation, and approved repair procedures
- Approve, deny, or escalate claims based on coverage guidelines, and communicate decisions clearly to both customers and shops
- Coordinate with repair shops on authorization, parts, and timelines to keep repairs moving without unnecessary delays
- Handle payment processing for approved claims and any customer out-of-pocket costs or deductibles
- Maintain accurate,



detailed records of claims, customer interactions, and repair shop communications to support consistent, seamless service

Qualifications

- Strong attention to detail, with the ability to carefully cross-reference repair orders against policy terms and catch errors or inconsistencies before they cause problems
- Experience in warranty administration, claims processing, insurance, or a related customer-facing role
- Strong Mechanical Knowledge. Automotive Service Technician License is an asset.
- Solid customer service skills with a calm, professional approach to explaining policy coverage and resolving disputes
- Ability to handle escalations tactfully while balancing customer satisfaction with adherence to contract terms
- Clear written and verbal communication skills, able to translate technical or contractual language for customers of varying knowledge levels
- Familiarity with claims management software and warranty administration systems is preferred

How to Apply Interested candidates are encouraged to submit their resume and a brief cover letter outlining relevant experience.

Pay: $23.00-$25.00 per hour

Expected hours: 40.0 per week

Benefits

- On-site parking

Work Location: In person

📌 Auto Warranty Service Advisor (Concord)
🏢 FPWS
📍 Concord