BDC/Junior Service Advisor

White Rock Hyundai

Location: 3150 King George Blvd, Surrey, B.C.

Full-Time, Permanent

At White Rock Hyundai, we do things the right way – because it’s the only way. We’re not just here to sell cars; we’re here to build trust, create connections, and help people move forward. Whether it’s finding the right vehicle, providing expert service, or supporting our community, our focus is always on doing what’s best for our customers and our team.

The Role

We are looking for a BDC/Junior Service Advisor who creates a great first impression, enjoys helping people, and wants to build a career in automotive service. This role combines customer communication, appointment coordination, and hands-on exposure to the Service Department, with opportunities to grow into a Service Advisor role.

What You’ll Do:

- Answer incoming service calls promptly and professionally
- Schedule service appointments efficiently and avoid overbooking
- Make outbound reminder, confirmation, and follow-up calls
- Update customer records and vehicle history in our system
- Maintain accurate customer information and appointment details
- Provide basic service information and communicate available maintenance services and promotions
- Support Service Advisors and Technicians with an organized appointment flow
- Monitor appointments and online bookings
- Greet incoming customers promptly and professionally
- Prepare and update basic repair orders accurately
- Assist with Service Advisor coverage when required




- Learn Service Advisor processes with the goal of progressing into a Service Advisor role

What We’re Looking for:

- Customer service experience
- Automotive service or BDC/appointment coordinator experience
- Interest in building a long-term career in the automotive industry
- Clear, professional telephone communication skills
- Strong computer skills: PBS or similar system experience an asset
- Ability to multitask, stay organized, and problem-solve
- Team player with a positive, customer-focused mindset
- Available to work scheduled weekends
- Basic understanding of automotive service and maintenance is an asset

Why You’ll Love Working Here

- Supportive, team-driven culture built on our Core Values: Positive Collaborator, Humble Confidence, Can-Do Attitude, Growth-Oriented, Do What You Say
- Market-competitive salary and benefits package
- Opportunities for training, development, and career growth
- Fast-paced, customer-focused environment
- Fun company social events and open-door management style

Benefits: Dental care | Extended Health Care | Employee Assistance Program | Paid Time Off

Schedule: 8-hour shifts with weekend availability

Ready to Join Us?

If you are customer-focused, organized, and motivated to build a career in automotive service, we want to meet you!

Apply today and start your journey with White Rock Hyundai.

We thank all applicants for their interest; only those selected for an interview will be contacted.

White Rock Hyundai is an equal opportunity employer and welcomes applicants from all backgrounds.

📌 BDC/Junior Service Advisor, White Rock Hyundai (Surrey)
🏢 White Rock Hyundai
📍 Surrey