Samsic Assistance is part of the global Samsic Group, a leader in aviation services, facility management, and customer experience across more than 30 countries. Samsic Assistance Canada Inc. operates in all five of Canada’s major airports: Toronto Pearson, Montréal-Trudeau, Vancouver International, Calgary International, and Edmonton International. The company’s Canadian headquarters are located in Montréal, Québec.

We are committed to delivering safe, reliable, and high‑quality ground handling services that support the success of our airline partners and the smooth flow of the airport.

Joining Samsic means becoming part of a dynamic, people‑focused organization where operational excellence, innovation, and teamwork drive everything we do.

"Our organization is strong, and our greatest pride is to have the support of the men and women who contribute to our collective success day after day. Together, we will continue to grow and ensure our sustainability, now and into the future.” ~ Groupe Samsic: Leader des services aux entreprises en Europe et dans le monde

Samsic Assistance Canada offers competitive salary packages, an incredible work environment, and career advancement opportunities.

This position will be based at the address below:

750 Boul Stuart Graham N, Dorval, QC H4Y 1G2

For more information about our company, visit our websites at:

www.samsic.aero or www.samsic.com The Below the Wing (BTW) Operations Manager is responsible for overseeing all ground operations related to the handling and servicing of aircraft below the wing. This includes ensuring the efficient and safe execution of tasks such as aircraft loading and unloading, baggage handling, and equipment maintenance.

- Supervise Ground Operations: Manage and coordinate all below the wing operations to ensure timely and efficient service.
- Equipment Maintenance: Oversee the maintenance department to ensure the inspection and repair of ground support equipment such as baggage carts, tugs, belt loaders, and other machinery.



Enforce maintenance schedules and protocols to ensure equipment is always in optimal working condition.
- Safety Management: Implement and maintain safety procedures to ensure the welfare of all ground crew members and adherence to regulatory standards.
- Team Leadership: Lead and develop a team of ground operations personnel, providing training and support to optimize performance and enhance productivity.
- Operational Efficiency: Monitor and optimize operational processes to reduce turnaround times and improve efficiency.
- Communication: Facilitate clear and effective communication between ground crew, flight crew, and other stakeholders to ensure smooth operations.
- Resource Management: Manage resources, including personnel and equipment, to ensure effective allocation and utilization.
- Problem Solving: Address and resolve any operational issues that arise, implementing corrective actions as necessary.
- Ensure we are capturing all additional services for billing to generate additional revenues.
- Other responsibilities as required.

REQUIREMENTS & QUALIFICATIONS:
- Education: Bachelor's degree in Aviation Management, Business Administration, or equivalent field experience.
- Experience: Minimum of 5 years of experience in aviation ground operations, with at least 3 years in a managerial role.
- Technical Skills: Knowledge of ground support equipment maintenance and repair protocols. Ability to diagnose and troubleshoot equipment issues.
- Leadership Skills: Proven ability to lead, motivate, and develop a team.
- Communication Skills: Excellent verbal and written communication skills.
- Problem-Solving Skills:



Strong analytical and problem-solving abilities.
- Safety Knowledge: Understanding of safety regulations and practices relevant to aviation ground operations.

Work Environment The Below the Wing (BTW) Operations Manager will primarily work in an airport environment, with exposure to various weather conditions and the noise of aircraft operations. The role may require flexible hours, including early mornings, late nights, weekends, and holidays.

Conditions of Employment

Candidates must be eligible to work in Canada at the time any offer of employment is made, and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.

Employment Equity

Samsic Assistance Canada is an equal opportunity employer that makes hiring decisions based on business needs and the best-qualified candidates available. The Company encourages applications from all qualified candidates, including women, members of visible minorities, and others who may contribute to diversification.

Accessibility

Samsic Assistance Canada aims to enhance diversity among its employees. We are committed to ensuring our recruitment processes are accessible and offer accommodations as needed for applicants. If you anticipate requiring accommodations during the interview process, please reach out to [email protected]

Job Types: Full time, Permanent

Pay: $90,000.00-$100,000.00 per year

Benefits

- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Ability to commute/relocate:
- Dorval, QC H4Y 1G2: reliably commute or plan to relocate before starting work (preferred)

Experience:
- supervisory: 3 years (required)
- aviation: 5 years (preferred)

Language:
- English (preferred)
- French (preferred)

Licence/Certification:
- RAIC (Red Pass) (preferred)

Work Location: In person

📌 Below the Wing (BTW) Operations Manager (Dorval)
🏢 SAMSIC Groupe
📍 Dorval