Elevate your career as a Bilingual Flex Learning Specialist based in Canada. This remote role blends customer service and training to empower learning for service teams. Our partner company seeks a dynamic professional adept in both English and French.
You will design and deliver high-quality training while maintaining active customer service responsibilities. Essential skills include facilitation, mentorship, and solid interpersonal communication to ensure learners meet performance expectations. Key Responsibilities:
- Plan and deliver engaging soft-skills and product training
- Facilitate interactive sessions encouraging participation
- Supervise training groups of 14–30 agents
- Provide mentoring and constructive feedback to learners
- Track attendance, performance, and escalate issues as needed Requirements:
- Fluency in English and French for customer interactions
- Approximately two years in training or contact-center roles
- Strong facilitation and presentation skills
- Proficiency in Microsoft Office applications
- Ability to work flexible schedules including evenings Maximize your potential in a role that supports both learning and customer service excellence.