Booking Coordinator (Scheduling)

Terms of Employment: Monday to Friday 9am to 5pm (37.5 hrs/week)

Location: Edmonton Main Office

Posting Date: September 11, 2026

Closing Date: Until a suitable candidate is found

What We Offer

- Paid training, orientation, and ongoing professional development opportunities
- Secure employment with opportunities for career growth and advancement
- A respectful and inclusive workplace that promotes teamwork and values diversity
- Recognition for long-term service and outstanding contributions
- Competitive compensation
- Non-registered Group RSP matching program available to qualifying employees after one year of employment, with contributions adjusted based on length of service
- Comprehensive benefits package available to qualifying employees after one year of employment
- Meaningful work that directly supports employees and clients while contributing to service excellence across the Edmonton region

Key Responsibilities
- Coordinate casual and relief staffing to ensure client service needs are consistently met
- Schedule employees and respond promptly and effectively to staffing changes
- Provide direction, support, and guidance to Community Support Workers throughout their shifts
- Collaborate with managers, coordinators, and employees to address and resolve scheduling challenges
- Maintain accurate scheduling records and related documentation




- Respond proactively to urgent staffing requirements while maintaining a high standard of customer service
- Utilize agency software to manage employee information and scheduling requirements
- Foster teamwork, professionalism, and positive working relationships
- Perform other related duties as required

Qualifications & Requirements
- Post-secondary education in Health Care, Rehabilitation, Human Services, or a related field is required.
- Previous experience in a community-based service environment is considered an asset.
- Proficiency in computer systems, data entry, scheduling software, and administrative processes.
- Strong organizational, time management, communication, problem-solving, and interpersonal skills.
- Ability to work independently while contributing effectively to a collaborative team environment.
- Ability to manage competing priorities and respond effectively to changing operational needs.
- A clear Vulnerable Sector Police Information Check must be completed prior to the commencement of employment.

Independent Counselling Enterprises (I.C.E.) has been in operation since 1986 and is a company that provides services to adults with disabilities and supports them as they achieve their goals.

Please forward resume to Wayne at [email protected] or fax to (780) 453-9670. No phone calls please.

We would like to thank all applicants for applying; however, only those selected

Pay: $22.51 per hour

Benefits

- Casual dress
- On-site parking

Work Location: In person

📌 Booking Coordinator (Scheduling) 1 year Term (Edmonton)
🏢 Independent Counselling Enterprises
📍 Edmonton