Job Title: Call Center Specialist

Location: Toronto, ON (Hybrid)

Duration: 6 months contract (with possibility of extension/conversion)

Job Responsibilities:

- Providing excellent customer service on approximately 30-40 (inbound) calls per day.
- Process transactions (account/investment changes, withdrawals, loans).
- Provide information and insight on retirement accounts the participant may have, typically related retirement plan-specific provisions.
- Assist customers with the completion of appropriate forms, explain rejections.
- Keep current with company policies, procedures, and processes.
- Meet metrics relative to customer feedback (surveys), first contact resolution, productivity, accuracy, and reliability.
- Recommend client centered resolutions to issues and identify and initiate exceptions within guidelines.
- Assisting callers with website and app navigation/registration/account reset.
- Meaningful interactions play a vital role in fostering brand loyalty, using promoter language, and creating a positive customer experience.
- We serve as a proactive source of education for our callers, while also promoting key assets and resources.

Candidate Requirements/Must Have Skills:

1.



Minimum 3-4 years of previous customer service/ administrative/ call center experience

2. Bilingualism in English/Spanish
3. Previous experience working in an in - office/hybrid work arrangement
4. Previous exposure to being measured against KPIs

Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support. Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals. To learn more, please visit https://dexian.com/.

Dexian is an Equal Chance Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

📌 Call Center Specialist (Toronto)
🏢 Dexian
📍 Toronto