Overview

As the Manager of Client Care you truly change lives. You will lead our client experience team and ensure the clients who walk through our door, frustrated by their pelvic health challenges, receive world class care that restores their freedom, confidence, and trust in their body again. You ensure clients leave feeling educated and empowered about their health and wellness.

At UROSPOT you’ll become a subject matter expert on all things pelvic health. You will lead our pelvic health done differently care model that incorporates education, health coaching and our non-invasive, disruptive technology that restores the fitness of the pelvic floor musculature to help improve quality of life for those struggling with bladder leaks, urgency, frequency, prolapse, GSM and more.

You will build relationships with our clients by leading client consultations, developing an individual care plan for each person and inspiring them to prioritize their health. Your impeccable listening skills, empathetic understanding and contagious passion will help ensure our clients feel heard, understood and are provided the hope they so deserve. You are a natural storyteller and leader.

Your warmth, competence and professional appearance immediately build trust; making people feel comfortable. Your attention to detail will ensure a meaningful brand experience every time you interact with a client.

You are excited to lead a small team of like-minded people passionate about improving women’s health. You are a confident coach and enjoy helping others succeed as well as inspiring a team around a common goal. You will support the team by assisting with running treatment sessions and front desk administrative duties to ensure the clinic runs seamlessly.

Duties

· As a passionate brand ambassador, take lead role in client consultations. Review intake forms in advance of consultation.



Listen empathetically and question brilliantly to build an individualized care plan for each client. In a protected and effective manner provide trial treatment and coordinate their treatment protocol with the help of our Client Care Administrator. You are the ultimate owner of client experience.

· Responsible for conversion from interest through to treatment.

· Fully understand how to perform every role in the clinic operations. You can step in wherever necessary when staffing shortages occur or to cover breaks.

· Correct performance in each role if process is not being adhered to.

· Handle all customer complaints and comments in a professional, timely and mindful manner knowing “clients at our core” is a core value at UROSPOT.

· Respect and protect the rights of clients, including but not limited to their right to independence, autonomy, and self-determination; their right to choose and practice individual values, beliefs, religion, and culture; their right to privacy and dignity; and their right to live free from retaliation, discrimination, and abuse

· Maintain and model appropriate personal boundaries with clients, and refrain from involvement with client personal affairs or other business that may constitute a conflict of interest

· Ensure that all direct reports delivering treatment comply with company policies, procedures, and ethical standards. Ensure clients receive exceptional care during their treatment protocol.

· Ensure correct reporting procedures for all client sessions are entered completely and efficiently.





· Ensure that team members adhere to all appearance standards, personal hygiene and safety procedures and guidelines.

· Ensure that safe work practices are followed.

· Contribute ideas and oversee and assist with the planning and implementation enhancements that make our client experience better.

· Analyze departmental operations and identify areas requiring improvement

· Submit any required reports on time and complete.

· Communicate effectively and use a professional approach with all team members, managers, supervisors, clients, and stakeholders.

· Know of external regulatory bodies governing the organization.

· Assist the General Manager in the hiring and scheduling of staff.

Experience

· Nursing or healthcare experience is an asset

· Sales experience is an asset

· Willing and able to travel, as needed, to other UROSPOT clinics within the province, (travel expenses will be covered)

· You are a storyteller, a planner, a lover of being organized.

· Passionate about helping people

· An innate leader – you have led teams before

· Able to set expectations, delegate and monitor progress of all direct reports

· Effective leadership skills, with a strong focus on mentoring and motivation of employees

· A well-defined sense of diplomacy, including solid negotiation, conflict resolution, and people management skills

· You believe in women's empowerment and are eager to be a part of something with a true purpose that will change women's lives for the better.

Passion with purpose is what you’ve been craving. Setting a goal and crushing it lights you up inside. Leading a small team excites you. A regular Monday-Friday schedule feels like a dream come true.

We can’t wait to meet you.

Pay: $70,000.00-$80,000.00 per year

Licence/Certification

- Driving Licence (required)

Location:
- Regina, SK (required)

Work Location: In person

📌 Client Care Manager (Regina)
🏢 UROSPOT
📍 Regina