Are you a people person who enjoys helping customers, staying organized, and keeping things moving? If so, this opportunity could be a great fit for you! We’re looking for a Client Growth Administrative Assistant to join our team and help keep customer appointments, follow-ups, and daily tasks running smoothly.

As a Client Growth Administrative Assistant, you will work closely with the Client Ownership Team to maintain appointment flow, ensure customer follow-ups are completed in a timely manner, and support the overall efficiency of the department.

Key Responsibilities

- Manage daily appointment follow-up and customer contact for the Client Ownership Team.
- Complete confirmation calls for online appointments, upcoming appointments and follow up on same day missed appointments.
- Assist with Special Order Parts follow-up and appointment booking.
- Assist with pre-booking future service appointments following completed Repair Orders (ROs).
- Follow up with new delivery customers to schedule their first service appointment.
- Accurately document customer interactions, appointment updates, and follow-up activity in the applicable systems.
- Identify customer concerns or scheduling issues and escalate them to the appropriate Client Ownership Advisor.
- Maintain organized and up-to-date appointment and customer-contact lists.
- Provide friendly, professional, and helpful customer service during all customer interactions.
- Work closely with the team to maintain an efficient appointment workflow.
- Assist with additional administrative tasks and team initiatives as required.

Required Skills

- Strong verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Strong organizational and time-management skills.
- Excellent attention to detail and accuracy.
- Ability to manage multiple priorities and follow established processes.
- Skilled and confident telephone manner.
- Comfortable with Microsoft 365 and learning new software systems.




- Ability to work independently while contributing to a team environment.
- Comfortable working in a fast-paced environment.

Qualifications

- Previous experience in a customer service, administrative, call-centre, or similar role is considered an asset.
- Previous automotive or dealership experience is preferred.
- High school diploma or equivalent education.
- Previous experience using PBS DMS is preferred.
- Valid Class 5 Driver’s Licence with a clean driving abstract.
- Certificate of Conduct required.

Hours of work: Monday-Friday, 8:00am-4:30pm Capital Auto Group is an equal opportunity employer and is committed to fostering a workforce in each of our locations that reflects the diversity of the community in which we perform business. We thank all candidates for their interest; however, only those selected for an interview will be contacted. If selected for an interview, please advise us of any accommodation you may require throughout the recruitment process.

About Us!

Capital Auto Group was founded in 1984 by Frank Howard and has grown from a single operation into one of Newfoundland and Labrador’s most respected automotive groups. Today, it represents some of the world’s leading automotive brands and delivers a full spectrum of vehicle sales, service, collision repair, and glass expertise. Its automotive portfolio includes BMW St.

John’s, MINI St. John’s, Capital Subaru, Capital Mitsubishi, Capital Hyundai, Capital Ford, Capital Lincoln, Genesis St. John’s, Capital Auto Centre, Capital Collision Centre, Capital Glass Experts, and UniglassPlus.

Additionally, through Howard Properties, the Group also develops, owns, and manages commercial and residential real estate. Guided by a people-first approach and a hands-on leadership philosophy, the company remains committed to responsible growth and meaningful community investment.

Pay: From $18.00 per hour

Expected hours: 40.0 per week

Benefits

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Work Location: In person

📌 Client Growth Administrative Assistant (St. John's)
🏢 Capital Auto Group
📍 St. John's