POSITIONTITLE:ClientServiceNavigator-1Position PROGRAM:ProgramOperations COMPANY:Skills for Change REPORTS TO: Supervisor, Programs and Services CONTRACT TYPE: Indefinite Term HOURS: 35hoursper week(Monday-Friday,Hybrid) PAYRATE:$27.81perhour General Accountability With over 40 years of operations, Skills for Change is a highly respected charity with a province-wide reputation for pioneering programs that respond to shifting immigration and workplace trends and lead to employment.

We offer a range of accelerated programs including mentoring, employment, mental health, entrepreneurship, settlement, language training, and specialized programs for trades, women, Black communities, seniors, and youth.

Skillsfor

Change recognizes the urgent need to provide AI skill development programs to address the challenges faced byracializedandnewcomeryouth,women,andothermarginalizedcommunitieswhoexperiencehighunemploymentand underemployment despite constituting a significant portion of Canada's growing population. ThisrolewillfocusondeliveringDigital andAI upskillingandsupport toempowerunderservedcommunities.If youare motivatedtosupport equity-deservingcommunitiestoleveragedigitallearninginAItoadvancetheirtechnicalskillsand careergoals, thisroleisfor you.TheClientServiceNavigator actsasatrustedguidetocommunitymembers,ensuring learning opportunities are relevant and engaging, and that support is readily available.

THEIDEALCANDIDATEHAS

- Able to think creatively and take initiative in a fast-paced work environment.
- Familiar with artificial intelligence (AI) tools and how they can be used in everyday tasks.
- Comfortable supporting online learning and development projects that are engaging and accessible.
- Motivated by a strong sense of purpose and committed to long-term goals, even when challenges arise.
- Believes in the power of technology and social programs to create positive change.
- Enjoys working with data and understands how it can be used to improve processes and services.
- Understandsthebarriersfacedbyequity-deservingcommunitiesinaccessingnewtechnologyandis committed to making learning accessible.
- Hasexperienceworkinginteamswithintecheducation,social services, non-profits, oreducationalsettings and can apply that experience to this role.

The Client Service

Navigator plays a key role in supporting participants through the AI skilling program by conducting intake, providing referrals, facilitating and coordinating training sessions, and assisting with program engagement. This position ensures a seamless participant experience while working closely with internal teams, facilitators, and community partners to remove barriers to participation.





Duties & Responsibilities Client Intake, Referral & Support:

- Conduct intakeassessmentstoidentifyclient needsandrecommendAIskillingprogramsworkingacrossallinternal Skills for Change programs and external partners.
- Refer clients to appropriate workshops, training sessions, and internal/external support services.
- Provide one-on-one support to ensure participants remain engaged and successfully complete their training.
- Follow up with participants to track their progress and assist with any barriers they face in the program.
- Facilitate referrals to additional Skills for Change programs and services as needed.

Workshop & Training Facilitation:

- FacilitateAIanddigital upskillingprogramming,includinggroupworkshops, hands-ontraining,andone-on-one coaching.
- Assist in organizing and setting up AI training sessions, including materials, technology, and participant lists.
- Ensure smooth registration and attendance tracking for all workshops.
- Provide digital learning support, responding to participant questions and resolving basic technical issues.
- Help participants build confidence in using emerging technologies to advance their career goals.
- Educate and advocate for AI and digital technology adoption to help participants make informed decisions.

Coordination & Scheduling:

- Work with program teams, employment services, and community partners to schedule AI training sessions.
- Ensure all logistics, materials, and session details are in place for smooth program delivery.
- Maintain regular communication with internal teams to facilitate a positive participant experience.

Data Entry & Program Documentation:

- Record attendance and track client participation in the internal database.
- Maintain accurate client records and ensure all required documentation is completed.
- Support program reporting efforts by collecting participant data and feedback.
- Stay informed on the latest AI and digital upskilling trends to enhance program delivery.

Outreach & Community Engagement:

- Recruit and outreach out to potential participants, especially newcomers, youth, and underserved communities.
- Develop participant-friendly communications to encourage engagement in AI training opportunities.




- Collaborate with community organizations to raise awareness about AI skilling programs.

Additional Responsibilities

- Support the Manager with training development, curriculum updates, and program improvements.
- Handle additional tasks as assigned to support program success.

Qualifications & Skills:

- Diploma or post-secondary degree in education, adult learning and development, or a related field required.
- Minimumtwo(2)yearsof experienceinvirtualprogramfacilitation,withflexibilitytoadapt deliverybasedon participant needs required.
- Strongunderstandingof AIanddigitalliteracy,particularlyasitrelatestoworkforcedevelopmentandupskilling required.
- Experience in client services, intake, training coordination, or employment support.
- Strong interpersonal communication and group facilitation skills to engage diverse participants.
- RequiredtraininginAItools, demonstratedthroughcompletedprogramsorcertifications, includingshort-termskills training (e.g., LinkedIn Learning, workshops, or career development courses).
- Technical troubleshooting skills to support participants in online learning environments.
- Experience with data entry, record-keeping, and participant tracking for program evaluation.
- Sensitivitytothebarriersfacedby equity-deservingcommunities(e.g.,newcomers, refugees, youth)andabilityto provide inclusive learning support.
- Ability to communicate fluently in English, with additional language skills considered an asset.
- Proficiency in MS Office 365 suite (Outlook, Teams, SharePoint) and virtual facilitation platforms.
- Strong problem-solving, organizational, and multitasking abilities in a fast-paced environment.
- Empathetic and patient in supporting individuals with varying comfort levels in adopting new technologies.
- A team player with initiative, energy, and creativity.
- A transparent mandatory vulnerable sector check is required.

Additional Info

We thank all applicants for their interest in the position; however, only those selected for an interview will be contacted. As part of our commitment to diversity & inclusion, racial justice, and reconciliation, Skills for Change encourages applications from those who identify as Black, Indigenous, 2SLGBTQ+, Racialized, and other under-represented communities.

Skills for Change offers accommodation for applicants with disabilities in each stage of the hiring process. If you are contacted regarding a job opportunity, please advise if you require accommodation. This document is available in an alternate format on request. We thank all applicants for their interest in this position however only those selected for an interview will be contacted.

📌 Client Service Navigator (Toronto)
🏢 Skills For Change Metro
📍 Toronto