Lead and inspire a high-performing technician team at TELUS in Calgary, AB, through service excellence and targeted sales strategies. This hybrid role is perfect for those who want to make a difference in customer experiences. As the Manager of Community and Service Excellence, you will nurture a team of 15-20 technicians while driving revenue growth by blending excellent service delivery with strategic sales execution.

Your leadership will empower your team to build lasting customer relationships, resolve escalations, and enhance community engagement. Key Responsibilities:

- Develop and mentor a high-performing technician team
- Champion technician sales programs to drive revenue
- Manage field operations and customer relationships




- Monitor productivity metrics and report insights
- Facilitate collaboration across departments for recent business Requirements:
- 5+ years in telecommunications or field service
- Proven leadership in managing technical teams
- Strong problem-solving and decision-making skills
- Ability to meet sales targets while ensuring service quality
- Advanced communication and organizational skills Bring your leadership and problem-solving expertise to TELUS and help create exceptional customer experiences in Calgary.

📌 Community Excellence Manager at TELUS (Calgary)
🏢 Intello Technologies
📍 Calgary