Description What You'll Do The Construction Servicing Specialist II provides experienced construction loan servicing support across the Credit Union's residential and commercial construction loan portfolio, helping ensure construction loans are accurately administered from loan setup and construction draws through project completion and conversion to long-term financing. This role is responsible for processing and monitoring construction draws, completing draw documentation and compliance checks, providing member service, managing project budgets, monitoring the construction portfolio, processing interest reserve payments, performing loan maintenance, and supporting vendor and payment administration.

The Construction Servicing

Specialist II independently performs established residential construction servicing functions while developing increasing knowledge and proficiency in commercial construction servicing. This role works closely with borrowers, builders, contractors, Mortgage and Commercial Loan Officers, Mortgage Underwriting, Closing, Funding, Servicing, and Commercial Portfolio Management to support an accurate, timely, and positive construction lending experience.

Construction Draw

Administration and Project Management - Process and monitor residential construction draws and assigned commercial construction draws from request through disbursement.

- Review draw requests against approved project budgets, inspections, construction progress, prior disbursements, and remaining loan availability.
- Ensure required draw approvals are obtained prior to disbursement.
- Process approved electronic and check payments accurately and within required timeframes.
- Monitor construction progress, project budgets, remaining funds, and loan maturity dates throughout the construction loan cycle.
- Identify stalled projects, potential cost overruns, budget shortfalls, maturity concerns, or other construction servicing exceptions and elevate as appropriate.
- Maintain accurate residential and commercial construction project budget information within applicable systems and spreadsheets. Documentation, Compliance, and Collateral Protection - Complete required documentation and compliance checks for each construction draw.
- Obtain and maintain required inspections, invoices, lien waivers, draw authorizations, and other supporting documentation.
- Maintain required lien information and documentation within the applicable state construction registry.
- Obtain and monitor builder's risk/course of construction, general contractor liability, workers' compensation, and other required insurance coverage.
- Monitor property tax requirements throughout the construction period.
- Identify missing documentation, compliance concerns, or servicing exceptions and coordinate resolution or escalation.
- Maintain complete and accurate construction servicing files in accordance with Credit Union policies and procedures.

Residential

Construction and Long-Term Conversion - Maintain working knowledge of residential construction servicing requirements, including applicable Fannie Mae (FNMA) requirements affecting construction-to-permanent financing and loan sale eligibility.

- Process applicable long-term interest rate float-down requests for residential construction loans.
- Coordinate and process final loan modifications required prior to conversion to long-term financing.
- Process residential construction loan extension requests according to established procedures.
- Monitor construction loan maturity dates and identify projects that may require extensions or additional action.
- Order final 1004D inspections for completed residential construction projects as required.
- Obtain required Certificates of Occupancy (C of O) and other project completion documentation.
- Submit final inspections, Certificates of Occupancy, and required documentation to Mortgage Underwriting for review and approval prior to conversion to long-term financing.
- Coordinate with Mortgage Loan Officers, Underwriting, Closing, Funding, and Servicing as construction projects are completed and loans transition to permanent financing.
- Develop increasing knowledge and proficiency in commercial construction loan servicing.
- Process assigned commercial construction draws and associated documentation.
- Maintain commercial construction project budget spreadsheets and reconcile draws against approved project budgets.
- Monitor commercial construction projects for progress, remaining funds, maturity dates, inspections, insurance, and required documentation.
- Coordinate with Commercial Loan Officers, Commercial Portfolio Management, and Commercial Servicing throughout the construction lifecycle.
- Support the transition of completed commercial construction loans to long-term servicing.
- Develop proficiency in Built CLA+ as commercial construction servicing processes are incorporated into the platform.

Member

Experience and Relationship Service - Provide responsive, accurate, and professional service to residential and commercial construction borrowers.

- Serve as a servicing contact for assigned construction loans throughout the construction lifecycle.
- Maintain effective working relationships with borrowers, builders, general contractors, subcontractors, inspectors, and other project participants.
- Communicate draw status, documentation requirements, payment information, project concerns, and servicing requirements.
- Partner with Mortgage and Commercial Loan Officers to address borrower and project needs.
- Coordinate across internal departments to provide a consistent and efficient construction lending experience.

Portfolio

Monitoring and Reporting - Monitor assigned residential and commercial construction loans for project progress, budget performance, maturity dates, outstanding documentation, inspections, insurance, and servicing exceptions.

- Maintain accurate loan and project information within Built/Built CLA+, the Credit Union's core system, and other applicable platforms.
- Review assigned daily discrepancy reports and reconcile differences between construction project records, budgets, and the core system.
- Research discrepancies and resolve or elevate identified exceptions.Maintain accurate construction portfolio information and assist with management and exception reporting.
- Support audits, quality-control reviews, reporting, and special projects as assigned.

Interest

Reserves and Loan Maintenance - Process and monitor construction loan interest reserve payments.





- Monitor interest reserve balances and identify potential funding concerns.
- Process construction loan paydowns, payoffs, extensions, modifications, and other assigned loan maintenance transactions.
- Monitor stale-dated, lost, or stolen checks and process required voids and reissues.Ensure construction transactions and payments are accurately reflected within applicable servicing and core systems.
- Maintain accurate documentation supporting construction loan maintenance activities. Vendor and Payment Administration - Obtain and maintain required Form W-9 information for builders, general contractors, subcontractors, and other construction vendors.
- Verify vendor Taxpayer Identification Number (TIN) information through the applicable IRS TIN matching process.Identify TIN mismatches or incomplete vendor information and elevate unresolved discrepancies according to established procedures.
- Maintain accurate W-9 and vendor documentation within established electronic libraries.
- Obtain and maintain ACH/electronic payment authorizations for borrowers, builders, contractors, subcontractors, and other approved payment recipients.
- Establish and maintain approved vendors and payment recipients within Prologue.
- Set up approved recipients for electronic or check payments according to established procedures.
- Assist with annual IRS TIN mismatch review and First and Second B Notice processes as assigned.
- Ensure vendor and payment information is complete, accurate, and properly documented. Technology and Process Improvement - Effectively utilize Built/Built CLA+, Prologue, the Credit Union's core system, state construction registry systems, and other construction servicing technology.
- Maintain accurate system data and construction servicing records.
- Support implementation and adoption of new construction servicing processes and technology.
- Identify opportunities to improve workflow efficiency, data accuracy, documentation, controls, and member service.
- Participate in cross-training, process improvement, system testing, and other departmental initiatives. Risk Management and Compliance - Follow Credit Union policies, procedures, loan documentation requirements, internal controls, and applicable regulatory requirements.
- Maintain appropriate documentation and controls throughout the construction draw and servicing process.
- Identify project, budget, documentation, payment, or compliance exceptions and elevate concerns in a timely manner.
- Protect the Credit Union's collateral position by maintaining required inspections, insurance, lien documentation, and project completion requirements.
- Maintain confidentiality and appropriate controls over borrower, vendor, tax, and payment information.

Who You Are The Construction Servicing Specialist II is an experienced, detail-oriented construction servicing professional who can independently manage established construction servicing responsibilities while recognizing when project, documentation, budget, or compliance concerns require additional attention or escalation. You understand that construction servicing requires more than processing draws. You are comfortable monitoring the relationship between construction progress, project budgets, loan proceeds, documentation, collateral protection, and loan maturity to help ensure projects remain appropriately funded and progress toward successful completion.

You provide strong member service while maintaining the documentation, accuracy, and controls required to protect the Credit Union. You communicate effectively with borrowers, builders, contractors, Loan Officers, and internal partners and are comfortable coordinating across multiple departments to move construction projects from initial servicing through completion and long-term financing. You are highly organized, comfortable managing multiple projects and deadlines simultaneously, and interested in expanding your expertise from residential construction servicing into commercial construction servicing.

What You

Bring - 2–4 years of progressively responsible experience in construction loan servicing, loan servicing, mortgage lending, commercial lending, loan administration, or a related financial services environment.

- High school diploma or equivalent required; associate's or bachelor's degree in Business, Finance, Accounting, Real Estate, or a related field preferred, or an equivalent combination of education and relevant experience.
- Demonstrated experience processing and monitoring construction draws, including reviewing project budgets, inspections, approvals, and supporting documentation.
- Working knowledge of construction project budgets with the ability to compare construction progress, cumulative draws, remaining loan proceeds, and remaining work.
- Experience completing construction draw documentation and compliance checks, including inspections, lien waivers, insurance, draw authorizations, and other required documentation.
- Residential construction-to-permanent lending experience and familiarity with applicable Fannie Mae requirements affecting conversion to permanent financing and loan sale eligibility preferred.
- Experience coordinating construction loan extensions, final loan modifications, applicable long-term rate float-down requests, final 1004D inspections, Certificates of Occupancy, and construction-to-permanent loan conversion activities preferred.
- Experience processing or monitoring construction interest reserves, loan paydowns, payoffs, extensions, modifications, and other loan maintenance transactions.
- Experience maintaining vendor information and processing electronic and check payments;

experience with Prologue or a comparable accounts payable/payment system preferred.

- Familiarity with Form W-9 documentation, TIN matching, ACH authorization, vendor setup, and payment controls preferred.
- Experience with Built/Built CLA+ or comparable construction loan administration software preferred.Strong analytical and problem-solving skills with the ability to identify project delays, budget concerns, documentation deficiencies, servicing discrepancies, and other construction loan exceptions.
- Strong attention to detail and commitment to maintaining accurate loan, project,



vendor, payment, and compliance documentation.
- Strong member-service and communication skills with the ability to work effectively with borrowers, builders, contractors, subcontractors, Loan Officers, Underwriters, and internal servicing partners.
- Strong organizational and time-management skills with the ability to manage multiple construction projects, draws, deadlines, and competing priorities.
- Ability to work independently within established procedures while exercising sound judgment regarding when issues should be escalated.
- Ability and willingness to cross-train and develop increasing proficiency in commercial construction loan servicing.
- Works a regular and predictable schedule.

What We

Value - Growth mindset. You are a controlled risk-taker with vision, not a steady-state operator. You hold yourself to a high standard and own it, and you are humble, curious, and courageous enough to keep improving. You see feedback as a gift, you listen more than you talk, and you stay open to being wrong. Everything is figure-out-able, and you bring a bias toward action to every challenge. The goal of a big goal is not just the outcome. It is who you become in the pursuit of it.

- Member-centric focus. You are relentless about the member experience across every interaction and every channel. You understand that service here is not a transaction, it is a calling. You treat every interaction as a chance to change someone's life, you notice friction others walk past, and you do not accept unnecessary complexity in the service journey. You think about what makes a member act versus abandon, and you build systems that make every moment more human, more memorable, and more meaningful.
- Data-driven leadership. You use metrics, trend analysis, and staff forecasting to make smart decisions, not just report results. You read a scorecard, find the real story underneath it, and translate that into coaching and action. You understand the cost drivers of running a service center, you add value and over-deliver, and you make that knowledge useful to the people and organization around you.
- People leadership.

You build the full system: clear recruiting competencies, training that gets agents to confidence quickly, competitive pay, career pathing, and a coaching culture that makes people want to stay and grow. More than that, you build others up. You develop team leads who lead rather than enforce, you create successors intentionally, and you make everyone around you better.

- Technology fluency. You understand omnichannel capabilities, WFM tools, AI-assisted routing, and chat optimization. You maximize what you already have before chasing new investments, and you see every technology gap as an opportunity rather than an obstacle. You bring love, light, and genuine curiosity to what is possible, and you constantly ask how the next innovation can make the experience more human, not less.
- Change leadership. You are an inspiring communicator with high EQ who brings clarity, calm, and direction during transformation. You own outcomes without making excuses, stay deliberate when things are moving fast, and help your team understand the why behind what is changing. Courage is not the absence of uncertainty. It is choosing that something else matters more. You show up that way consistently across every cross-functional relationship.
- Resilience and care. You have led in dynamic, high-growth environments and you do not wait for perfect conditions. You prioritize the wellness of your team alongside the performance of your function, knowing that sustainable results come from people who are energized and supported, not depleted. You recharge before you run empty, and you model that from the top. You bring love, light, and genuine care to every room you enter, and you make the work enjoyable for your teammates and memorable for your members.

What Success Looks Like The right leader will drive measurable improvement across member experience, operational efficiency, and revenue within the first year.

Key success indicators include

- Member experience scores improving year-over-year, with particular focus on Member Effort Score - Improvement in Average Handle Time through process improvement and technology optimization.
- Referral volume and quality both growing, with tracking extended to conversion, not just submission.
- Agent turnover declining meaningfully as career pathing, coaching culture, and other aspects of the employee value proposition improve.
- A talent acquisition strategy that sets us up to scale and employees with longer tenures - A team lead layer that is trusted, capable, and coaching-forward.
- The next generation of service center leadership identified and actively developing.

Compensation Compensation will be based on experience, qualifications, and market alignment. The total package includes a competitive base salary, annual incentive opportunity tied to personal and organizational performance, and comprehensive benefits consistent with UCCU's commitment to its employees. Why UCCU Founded in 1955 by a BYU faculty member and six colleagues with just $5 each, UCCU began on a campus stair landing with its assets kept in a cast-iron tub.

Seventy years later, Utah Community Credit Union has grown into one of the nation’s fastest-growing credit unions, serving more than 185,000 members with over $3 billion in assets and a clear vision to reach $10 billion by 2033. What has remained constant is UCCU’s founding philosophy: people helping people. As a not-for-profit, member-owned institution, UCCU is committed to helping members improve their financial strength, achieve their goals, and love where they bank.

Today, that mission is matched by a deliberate growth strategy, strong leadership, and a culture built on honesty, service, respect, fiscal responsibility, and investment in people. For the right person, UCCU offers more than a place to work—it offers a chance to be part of something growing, purposeful, and deeply rooted in helping people thrive. Here, every role matters.

Every contribution helps strengthen members, support communities, and shape the future of a trusted, member-owned institution. UCCU looks for people who want to grow as leaders in every part of life—from the boardroom to the family room, and from the bank to the backyard—while building something meaningful together.

Equal Chance Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

📌 Construction Servicing Specialist II (Vancouver)
🏢 Love Where You Work
📍 Vancouver