Company Background

At Jones Food Store Equipment, we supply, install, and service refrigeration equipment primarily for supermarkets throughout British Columbia. Jones Food Store Equipment is part of Hussmann Canada, a Panasonic company, combining our local expertise with the resources and strength of a global industry leader.

Our Opportunity

The Service Administrator plays a key role in supporting service operations by processing work orders, assisting with billing processes, providing backup dispatch support for field service technicians, and providing exceptional customer service for external and internal customers.

The successful candidate will work closely with customers, technicians, vendors, and internal teams to ensure service requests are processed accurately and efficiently.

We are looking for a highly organized and detail-oriented professional who thrives in a fast-paced environment and can effectively manage multiple priorities. The ideal candidate is a team player with strong communication skills, a customer-focused mindset, and the ability to quickly learn new systems and processes while maintaining a high standard of accuracy and professionalism.

This is an on-site position based in our office, Monday through Friday.

Responsibilities

- Receive and respond to customer service requests in a professional and timely manner
- Coordinate service activities with customers and provide backup dispatch support for field service technicians
- Process and administer work orders from creation through completion
- Review completed work orders for accuracy, completeness, and billing requirements
- Assist with invoice coding, billing administration, and account support activities
- Monitor and maintain customer portal activity,



ensuring service requests, work orders, and invoices are processed accurately and on time
- Maintain accurate customer, service, and work order records within company systems
- Communicate effectively with customers, technicians, vendors, and internal departments to support efficient service delivery
- Assist with departmental reporting and administrative support functions
- Provide exceptional customer service while resolving customer inquiries and concerns
- Perform other related duties as assigned

Qualifications / Competencies
- Minimum 2 years of experience in dispatching or service coordination (must know Metro Vancouver Area)
- High school diploma required; post-secondary education in Business Administration or a related field is considered an asset
- Strong computer skills with proficiency in Microsoft Outlook, Word, and Excel
- Experience with ServiceBox, Service Channel, VX Maintain, Sage 300, or similar systems is considered an asset
- Excellent time management skills with the ability to manage multiple priorities in a fast-paced environment
- Strong attention to detail and commitment to accuracy
- Strong customer service and communication skills, both over the phone and in writing
- Positive attitude, robust work ethic
- Experience processing work orders is considered an asset
- Experience with invoice coding,



billing administration, or account support activities is considered an asset

The salary range of this position is $55,000 - $65,000. Actual compensation varies depending on the individual’s knowledge, skills, experience, and location. DIVERSITY, EQUITY, & INCLUSION In order to drive our business to continued heights, our business practices and our contribution to society must be rooted in diversity, equity, and inclusion. We foster an environment in which everyone is able to share their voice and talents, in a safe space, where they have the opportunity and resources to fully realize their potential. We are therefore committed to developing and realizing programs, tools and processes that ensure a diverse, equitable and inclusive environment for our employees.

ACCOMMODATION POLICY

We have an accommodation process in place and provide accommodations for job applicants with disabilities as appropriate. If you require a specific accommodation because of disability or medical need, please let us know when selected to take part in our recruitment process so that reasonable arrangements can be made for the appropriate accommodations to be in place as you move through our process.

Job Types: Full-time, Permanent

Pay: $55,000.00-$65,000.00 per year

Benefits

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Ability to commute/relocate:
- Burnaby, BC: reliably commute or plan to relocate before starting work (required)

Education:
- Secondary School (preferred)

Experience:
- Office: 1 year (preferred)

Work Location: In person

📌 Customer Service/Dispatcher (Burnaby)
🏢 Jones Food Store Equipment
📍 Burnaby