Elevate the City of Thunder Bay's customer service as a Manager, guiding operations and fostering excellence. This leadership role focuses on strategic direction and team development. As the Manager of Customer Service, you’ll lead a diverse team in providing top-notch service across municipal operations.

Your expertise in strategic planning, service delivery, and customer experience will shape a culture focused on accessibility and continuous improvement. You'll collaborate with internal leaders to ensure responses meet community needs. Key Responsibilities:

- Provide strategic advice on customer service best practices
- Implement enterprise-wide customer service technologies
- Lead the Service Thunder Bay centralized service model




- Ensure consistency across all service points
- Promote inclusion and equity in service delivery Requirements:
- Degree in public administration or related field with 5 years of experience
- Proven leadership in customer service management
- Robust understanding of CRM systems and engagement principles
- Experience in strategic planning and budgeting
- Capacity to lead high-performing teams through change Shape a positive community impact through exceptional customer service leadership in Thunder Bay.

📌 Customer Service Manager in Thunder Bay (Ottawa)
🏢 Northwest Employment Works
📍 Ottawa