SCOPE OF WORK: Customer Service Rep is responsible for providing exceptional customer service as shoppers purchase goods, pick-up purchases, and the effective and efficient accepting of donated goods at the ReStore. The Restore raises funds for Habitat for Humanity Windsor-Essex (HFHWE), in support of its mission to build decent, affordable housing for those in need in this community.

EDUCATION & EXPERIENCE: The position requires exceptional people skills, superior organizational abilities, and demonstrated experience as a team player.

REQUIRED:

· Ability to perform heavy lifting on a regular basis; able to easily lift 40 lbs. and to safely handle donated products such as cabinetry, plumbing fixtures, appliances, construction materials

· Superior organizational abilities

Assets (though not required)

· Understanding of volunteer engagement or experience working in non-profit sector

· Knowledge of renovation and building materials

DUTIES AND RESPONSIBILITES:

· Assist customers with finding solutions to their product needs

· Operate cash and provide exceptional customer service doing the same

· Receiving,



sorting and pricing product donations

· Loading and unloading products, including furniture, appliances, cabinets etc.

· Evaluating the suitability of donations in accordance with current established criteria.

· Ensuring aisles, cash office, loading dock, bins, receiving area, worksites and surrounding areas are left clean, safe, and undamaged. Alerting the Manager to any safety hazards and challenges.

· Contribute to the overall success of the ReStore and Habitat team

Compensation The starting wage for this position is $21.50/hr. The schedule may vary and requires flexible availability Monday – Sunday 9am - 8pm.

Please forward a Cover Letter and Resume to Tina Lyons-Hagen at [email protected]. Only those selected to engage in the hiring process will be contacted.

Application Deadline September 18th, 2026

Pay: $21.50 per hour

Benefits

- Dental care
- Employee assistance program
- In office parking
- Paid time off
- Vision care

Work Location: In person

📌 Customer Service Rep – Full Time (Windsor)
🏢 Habitat for Humanity Windsor-Essex
📍 Windsor