Locations: Markham | Mississauga | Vaughan

Role: Customer Service Representative

What You’ll Do

- Order Management: Process customer orders accurately (phone, email, walk-in) using our ERP system, confirming product availability, pricing, and delivery timelines.
- Customer Support & Walk-In Counter Service: Greet clients at the front counter and answer inquiries regarding cabinet hardware (slides, hinges, handles), order statuses, and returns.
- Finance & Admin Support: Assist with accounts receivable collection calls, maintain customer records, and handle clerical duties.
- Cross-Team Collaboration: Work closely with sales, warehouse, and delivery teams—occasionally helping with order picking or restocking during busy periods to ensure accurate fulfillment.

Why Join Us?

- Clear Career Growth: Fast-track trajectory into high-earning Inside/Outside Sales or Branch Management as we expand.
- Competitive Pay & Fast Progression:
- Probation (Up to 3 months): $19.00/hour (Early review potential!)
- Post-Probation: $21.00/hour
- Overtime: 1.5x regular rate (hours over 44/week)
- Annual Bonus: $500 – $3,000 yearly (tied to performance)
- Predictable Schedule: Maintain strong work-life balance with structured working hours.

What We’re Looking For

- Experience: Minimum 1 year in customer service (retail, wholesale, or distribution).
- Communication: Excellent spoken and written English.
- Sales Aptitude: Demonstrated interest or experience in sales, upselling, or cross-selling.




- Technical & Basic Skills: Basic proficiency in MS Office (Excel, Outlook, Word), comfortable with basic arithmetic (pricing, discounts), and quick to learn current ERP systems.
- Personal Attributes: Outgoing, resilient, self-motivated, and eager to build long-term relationships.
- Requirements: High school diploma/GED, valid Ontario driver’s license, legal entitlement to work in Canada, and ability to occasionally lift up to 50 lbs.

Bonus Points If You Have:

- Multilingual skills (French, Chinese, Vietnamese, Tagalog/Filipino, Farsi, etc.).
- Prior experience in cabinet hardware, building materials, or industrial supply.
- Hands-on experience with ERP systems or QuickBooks.

About Us

Since 2005, Winnec Inc. has been an industry leader and trusted name supplying Canada’s woodworking and kitchen cabinet industry with top-tier decorative hardware, functional solutions, and architectural finishes. From high-end designer cabinet handles and slides to functional kitchen organizers, we combine commercial-grade reliability with timeless design. With growing showroom and warehouse operations across Markham, Mississauga, and Vaughan, we pride ourselves on exceptional quality, fast-paced growth, and a culture that supports professional development.
- If you are looking to build a stable and rewarding career with an established industry leader, we want to hear from you!

https://winnecinc.com/

📌 Customer Service Representative (Markham)
🏢 Winnec
📍 Markham