Elevate customer relationships in a thriving fintech company as a Senior Customer Success Representative based in Toronto. You'll provide top-notch support to SMB customers, ensuring a seamless experience. In this fully onsite role, you will be the key contact for Small and Medium Business customers.

With over a year of experience in Customer Success or similar fields, your focus will be on proactive communication and high-quality support. Expect to troubleshoot customer issues effectively and enhance the customer journey through cross-team collaboration. Key Responsibilities:

- Act as primary contact for SMB customer support
- Respond to inquiries via phone, email, and support platforms
- Troubleshoot issues and coordinate with internal teams




- Collaborate with Growth and cross-functional teams for customer success
- Contribute to improving support processes and documentation Requirements:
- 1+ years in Customer Success or similar role
- Robust written and verbal communication skills
- Proficient in customer support tools like Intercom
- Experience in SaaS or fintech preferred
- Ability to manage multiple priorities effectively Bring your expertise in customer relations and problem-solving to enhance the success of SMB clients.

📌 Customer Success Representative in Fintech (Toronto)
🏢 Altis Technology
📍 Toronto