Schedule Monday - Friday: 7:30am-4:00pm Your Role - Welcome and assist patients upon arrival, creating a warm and positive first impression - Optimize the daily appointment schedule to ensure full utilization with minimal gaps - Effectively manage the recall system and maintain accurate, up-to-date patient records - Handle incoming patient calls and inquiries, including appointment scheduling, confirmations, changes, and cancellations - Process referral letters and other patient correspondence from providers; organize, manage, and file all patient records and charts - Proactively manage potential cancellations and address objections to encourage patients to keep their appointments - Complete patient billing following treatment, process payments, submit insurance claims, and respond to fee inquiries in a qualified and positive manner About You - Minimum 1 year of Dental Administration experience is required - Experience with dental software programs is required - Clinical background is considered an asset Candidate eligibility: must be legally authorized to work in Canada. We are committed to building a workforce that reflects the diversity of the communities and patients we serve.