Desktop Support Technician – Tier 2

Location: Vancouver, BC

Employment Type: Contract

Workplace: Hybrid – 2–3 days onsite per week

We are looking for an experienced Desktop Support Technician to provide Tier 2 technical support to employees in a corporate environment. This role includes both in-person and remote support , with occasional Tier 1 assistance.

What You’ll Do

- Provide Tier 2 support for desktops, laptops, mobile devices, peripherals and software.
- Troubleshoot Windows, Mac OS, Microsoft 365 and Exchange Online issues.
- Install, configure and maintain computers, mobile devices and applications.
- Support iPhones/iPads and other Apple products in an enterprise environment.
- Respond to support requests through ticketing systems, phone, email and chat.
- Work with Service Desk, Network, Server and other technical teams to resolve escalated issues.
- Support Active Directory, Intune, SCCM and Azure environments.
- Troubleshoot hardware, software, networking and remote-access issues.
- Provide professional support to employees, including VIP/executive users .
- Document incidents, resolutions and requests in the ticketing system.




- Create and update Knowledge Base articles.
- Assist with hardware/software upgrades, procurement and technology rollouts.
- Support printers, collaboration tools and other corporate technology.
- Participate in IT projects and service-management improvements.

What We’re Looking For
- 5+ years of recent Tier 2 Desktop Support experience in a corporate office workplace.
- Strong experience with Windows and Microsoft 365 .
- Experience supporting Mac OS and Apple/iOS devices in an enterprise environment.
- Experience with Exchange Online .
- Strong troubleshooting skills across hardware, software and networking.
- Experience with an IT ticketing/incident-management system; ServiceNow preferred .
- Strong customer service and communication skills.
- Comfortable providing both onsite and remote support .
- Experience with Active Directory, Intune, SCCM and Azure is an asset.
- JAMF, NoMAD and Apple enterprise-management experience is an asset.
- VIP/executive support experience is a strong asset.
- Xerox multifunction printer experience is an asset.

📌 Deskside Support (Vancouver)
🏢 TEEMA
📍 Vancouver