Elevate operational success as Director of Fraud Operations and Customer Success, driving client advocacy at [Company Name]. Oversee fraud strategies and lead a multidisciplinary team to enhance product adoption and commercial growth. In this senior leadership role, you'll report directly to the COO and implement financial management strategies to align fraud operations with company objectives.

You'll engage with a diverse team including Fraud Investigators and Customer Success Managers to ensure exceptional client relationships and operational excellence. This position is pivotal for expanding our commercial footprint through creative services. Key Responsibilities:

- Partner with COO to strategize operational revenue goals




- Define and implement plans for product adoption and ROI
- Lead Quarterly Business Reviews for C-suite clients
- Oversee day-to-day client support and vendor operations
- Recruit and mentor teams for performance excellence Requirements:
- Bachelor’s Degree in Business or related field
- 10+ years in fraud operations or risk management
- Proven record of client-facing service revenue
- 4+ years leading hybrid teams
- Technical knowledge of fraud management platforms Leverage your expertise to drive success in fraud operations and customer advocacy at [Company Name].

📌 Director of Fraud Operations at [Company Name] (Toronto)
🏢 Equifax
📍 Toronto