- We’re looking for a bilingual Enterprise Implementation Consultant to join our team. In this customer-facing role, you’ll partner with enterprise customers to lead successful implementations, drive adoption, and deliver an exceptional onboarding experience

- You’ll serve as a trusted advisor throughout the implementation journey, helping customers achieve value quickly while collaborating cross-functionally with internal teams to ensure long-term success

- Manage complex, multi-phase enterprise software implementations, balancing cross-functional stakeholders and change management to deliver successful deployments over extended project timelines

- Lead customer interactions and communications throughout the implementation lifecycle, identifying opportunities to maximize product value, drive adoption, and ensure long-term customer success

- Serve as the client manager during implementation to understand their business operations, manage client expectations and ensure end-user satisfaction

- Deliver formal training to client project team members and/or end-users

- Provide knowledge transfer to internal team members throughout the onboarding process

- Provide support by demonstrating knowledge of products, services, and best practices

- Track and communicate client issues and proactively troubleshoot and resolve problems

- Manage multiple accounts, deadlines, and milestones

- Demonstrate industry knowledge and expertise through workflow recommendations and ability to communicate about client’s maintenance, operations, and management needs

- Collaborate with internal colleagues on product, sales, account management,



and other initiatives - past experience in one or more of these areas is a plus

Benefits

- Flexible time off
- Competitive salary and equity opportunities

- Comprehensive healthcare coverage
- Training and development investments- Savvy with technology and capacity to become an expert in our software in a short period of time

- Experience in manufacturing, industrial, maintenance, or similar space is a benefit

- Fluent in both English and Spanish, with the ability to confidently communicate and deliver implementation in both languages in a business setting

- Ability to manage multiple priorities and perform well in a fast-paced environment while maintaining a high level of quality and client satisfaction

- Understanding of business requirements definition, review of functional specifications, user training, and deployment

- Excellent communication, presentation, facilitation, time management, and interpersonal skills

- Experience managing complex implementations and multiple stakeholder groups

- Self-starter comfortable working with minimal oversight and tight deadlines

- BEng degree or equivalent years of experience

- Relevant experience supporting enterprise customers in one or more of the following: software implementation, customer onboarding, application engineering, business consulting, maintenance, reliability, operations, engineering, and/or construction

- Membership in one or more qualified organizations and/or professional certifications related to this role is a plus

- Excellent client relationship skills and ability to manage client expectations

- Ability to learn the MaintainX product within 30 days to advise customers

📌 Enterprise Implementation Consultant (Spanish Speaker) (Toronto)
🏢 MaintainX
📍 Toronto