Housekeeping Manager (Hotel Operations)

Location: Best Western Plus Edmonton Airport Hotel, Leduc, Alberta (On-Site)

Who We Are

At Denham Hospitality Organization, our mission is simple: Our Business is Hospitality! Our vision is to Create Passionate Advocates & Champions, and our values define how we get there:

- We are Legendary
- We are Passionate
- We Live Integrity
- We are Stewards
- We are Creative
- We are Family

We're building a culture where talented hospitality people are given the opportunity, coaching and accountability to become exceptional leaders.

About the Opportunity

Great hotels are built on great first impressions—and few things shape a guest's impression more than the cleanliness and care of their room. As Housekeeping Manager, you'll manage the overall performance of our housekeeping operation, including guest rooms, laundry and public-area cleanliness.

You'll be responsible for protecting two of our most important assets: the guest experience and our people.

This isn't a position where we expect you to personally solve every problem. Your job is to build the people, systems and standards that create sustainable success. You'll balance three important roles: Manager. Trainer. Leader.

This role leads a team of approximately under 20 employees including seasonal staff, supporting 116 guestrooms, laundry operations, meeting spaces, and public areas. The department supports an average for 70-80% of room turnover per week where weekends are peak days, also while maintaining guest satisfaction and brand standards.

Success means:

- Developing a high-performing housekeeping team
- Delivering exceptional guest room cleanliness and presentation
- Ensuring rooms are inspected, ready and available on time
- Managing labour productivity, scheduling and departmental efficiency
- Ensuring laundry, linen, amenities and housekeeping inventory controls
- Driving deep-cleaning, quality assurance and preventative care programs
- Creating strong systems, standards and accountability throughout the department
- Working closely with Front Office and Maintenance to ensure a seamless guest experience

What You’ll be Responsible For:

- Leading, coaching, scheduling,



and developing the housekeeping and laundry team
- Conducting room inspections and maintaining brand quality standards
- Managing labour budgets, productivity, and staffing levels
- Recruiting, onboarding, and training new team members
- Managing inventory, ordering, and cost controls for linens, chemicals, and guest supplies
- Maintaining departmental safety and WHMIS compliance
- Partnering with Front Office and Maintenance to improve guest experience
- Investigating and resolving guest concerns related to room cleanliness
- Establishing departmental goals and performance expectations
- Supporting annual budgeting and operational planning

Compensation Package:

- Base Salary: $45,000 - $50,000 depending on experience and qualifications.
- Eligible for performance incentives
- Comprehensive Insurance and Health Benefits (shared cost)
- RRSP Matching
- 3 Weeks Pay Vacation
- Ongoing Training & Development Opportunities

Typical Work Schedule is from 8:00am to 5:00pm – includes weekdays, weekends and holidays. Occasionally, shift ends before 7:00pm to cover late check-outs. Who We Are Looking for:

We're looking for a Housekeeping Manager who takes pride in excellence, loves developing people, and understands that housekeeping isn't simply about cleaning rooms, it's about creating an environment where guests feel comfortable, cared for and confident in their stay.

You don't necessarily need to have held the title 'Housekeeping Manager' before.

If you've demonstrated strong housekeeping leadership, understand hotel cleanliness and productivity standards, and are ready to take ownership of a department, we want to hear from you.

Apply if you:

- Have experience leading a team of employees
- Have exceptionally high standards for cleanliness and attention to detail




- Have successfully developed employees into stronger performers, trainers, or supervisors
- Create accountability while treating people with respect
- Can prioritize competing demands while maintaining quality, staffing levels, and guest satisfaction
- Think like an owner and takes pride in protecting the hotel and its reputation
- Can balance quality, productivity and labour performance
- Can identify cleanliness issues before guests do
- Want the opportunity to make a meaningful impact on a growing operation

Job Qualifications

- 3–5 years of progressive Hotel housekeeping experience, including leadership or supervisory experience
- Strong knowledge of guest room cleaning, inspections, laundry and public-area operations
- Proven ability to lead, coach, schedule and develop housekeeping teams
- Understanding of labour productivity, room attendant performance and inventory control
- Strong attention to detail with a passion for cleanliness and quality
- Excellent organizational, communication and problem-solving skills
- Experience with hotel PMS, housekeeping systems and Microsoft Office is an asset
- Knowledge of workplace safety, WHMIS and safe chemical handling
- Hospitality Management, Business or related post-secondary education is considered an asset

Why Join Us?

- We provide a genuine opportunity to lead — not simply manage shifts
- Career development with an organization committed to growing its own leaders
- The opportunity to influence culture, standards and the guest experience
- A hands-on leadership role where your results are visible every day
- A leadership environment built around people, performance, accountability and purpose
- The chance to help build something—and leave it better than you found it

If you've been waiting for the opportunity to show that you're ready to lead a housekeeping department, this could be your next step. And if you're already an accomplished Executive Housekeeper looking for an organization where your leadership and standards will make a difference, we'd like to meet you too.

Build the team. Set the standard. Take pride in every room.

Join us and help make hospitality legendary.

📌 Executive Housekeeper (Leduc)
🏢 BW Plus Edmonton Airport
📍 Leduc