Company Overview

Established in 1996, Priority Mechanical Services Ltd. is a full-service HVAC and plumbing company dedicated to providing prompt, safe, and friendly service. Our team consists of highly skilled licensed tradespeople specializing in HVAC, plumbing, and gas services, supported by a dedicated office and warehouse staff to ensure seamless operations across Southwestern Ontario.

Overview

We are seeking an Experienced Service Plumber to join our dynamic team. In this role, you will deliver expert plumbing services to residential, commercial, and light industrial clients. Your expertise will help ensure efficient repairs, installations, and maintenance while maintaining the highest standards of safety and quality. This is an exciting opportunity for a motivated professional eager to contribute to a reputable company that values craftsmanship and customer satisfaction.

Job Duties

- Support customer base by resolving questions, concerns, and technical issues, as well as handling customer inquiries and complaints which are escalated from other departments
- Analyze problems and make recommendations as to root causes and corrective actions
- Always maintain professionalism, tact, diplomacy, and sensitivity to portray the company in a positive manner
- Respond to customer service calls in a courteous and professional manner
- Handle customer complaints as they arise, escalating to the appropriate individual as deemed necessary
- Maintain a high level of customer service
- Troubleshoot plumbing problems related to products and services
- Adapt communication style in order to deliver information effectively to a range of individuals




- Develop and build relationships with new accounts and develop additional contacts within existing accounts
- Ensure follow-up by passing leads to Sales Representatives
- Maintain a high level of product and service knowledge
- Review and adapt to information regarding product innovations, competitors, and market conditions
- Perform standard plumbing journeyman residential new construction installations if service workload is minimal.

Job Requirements

- 306A license Journeyperson Plumber Certification
- Backflow Preventor course
- G1/G2/G3 gas tickets are considered an asset
- 5 years’ or more experience
- High school diploma, GED, or equivalent
- Valid driver's license with a clean driving abstract
- Self-motivation with high energy and an engaging level of enthusiasm
- Strong customer service and troubleshooting skills
- Highly developed understanding of industry regulations, standards, and best practices
- Clean criminal record check
- New MOL approved Working at heights training, AWP and WHMIS 2015 training considered an asset
- Ability to quickly pick up new product and service knowledge, and communicate that knowledge effectively to customers
- Firm understanding of electrical, plumbing schematics and sequence of operations regarding boilers, combination heaters and mechanical equipment, relays and zones considered an asset
- Able to diagnose,



repair and maintain all brands of plumbing fixtures, faucets and equipment
- Ability to effectively communicate both verbally and in writing
- Ability to prioritize and manage conflicting demands
- Demonstrated time management skills
- High flexibility with strong interpersonal skills that allow one to work effectively in a diverse environment
- Ability to work individually as well as part of a team
- Ability to adapt to new technology

Work Conditions

- Working hours are 7 am – 5 pm, varies based on workload and season. Must be available for overtime, if required. Available for on-call for emergency/after-hours service rotation schedule.
- Must be physically capable of performing duties, lifting 60+ lbs for the duration of shift, ladder/stair use
- Could be going on construction sites, must be capable of walking on uneven ground,
- Could be going into confined spaces, basements and attics
- Could be working in various temperatures and weather, indoors and outdoors
- Able to wear all PPE including work boots and hard hat
- Interaction with customers/clients, and the public at large
- Operation of smart phone and various mobile apps and the internet

Join us to be part of a passionate team committed to delivering top-tier service with energy and professionalism. We value your expertise and look forward to supporting your growth as a skilled service plumber! Pay: $40.00-$50.00 per hour

Expected hours: 30.0 – 50.0 per week

Benefits

- Company events
- Dental care
- Employee assistance program
- Life insurance
- In office parking
- Paid time off
- RRSP match

Work Location: In person

📌 Experienced Service Plumber (Ayr)
🏢 Priority Mechanical Services
📍 Ayr