Operating in the hospitality and restaurant industry for nearly 50 years, Gray Collection is an award-winning group of authentically local hotels and restaurants that offer travelers from around the world the experience of friendly luxury. Among our establishments are Maggie Oakes, Jacopo, Vieux-Port Steakhouse, Pincette, Bevo Bar+Pizzeria, Restaurant Gaspar, Terrasse le Perché, Terrasse William Gray, and Terrasse sur l’Auberge.

Under the supervision of the Director of Rooms Division, the ideal candidate has a natural talent for hospitality and is driven by guest satisfaction. They are detail-oriented and possess robust analytical skills that enable them to ensure the property's financial and accounting accuracy. They thrive in a dynamic and sometimes unpredictable environment where creativity and initiative are valuable assets.

Warm and professional, they demonstrate an open and empathetic approach toward guests while fostering effective communication with both internal and external departments.

Responsibilities:

- Welcome guests warmly.
- Manage both the administrative and service aspects of guest arrivals and departures.
- Handle a cash float, process payments, and enter confidential credit card information into the system.
- Answer telephone calls and direct them to the appropriate departments based on guest needs.
- Efficiently follow up on guest requests.
- Provide information on local tourist attractions and regional activities.
- Work collaboratively with the entire front desk team to identify and exceed guest expectations.
- Respond to all requests with enthusiasm and professionalism.
- Exercise discretion and ensure guest confidentiality at all times.

Qualifications:

- Hospitality training or education is considered an asset.
- Minimum of one (1) year of customer service experience.
- Knowledge of a hotel property management system (Opera Cloud is an asset).




- Good knowledge of Microsoft Office Suite.
- Familiarity with the local area and tourist attractions.
- Excellent organizational and prioritization skills.
- Strong sense of responsibility and initiative.
- Team-oriented mindset with the ability to thrive in a collaborative work environment.
- Creative and enthusiastic approach to problem-solving.
- Flexible availability, including days, evenings, and weekends.
- Professional appearance and presentation.
- Excellent verbal and written communication skills in both English and French.

BENEFITS:

- Group insurance plan with telemedecine
- Group RRSP and DPSP (Deferred Profit Sharing Plan)
- 50% employee discount at all of our establishments for the employee and up to 3 guests
- Discounts with our business partners (transportation, wellness, leisure)
- Company culture that values employees
- Employee recognition events
- Growing company with opportunities for career development and personal growth

We thank you for your interest. Only individuals selected to be interviewed will be contacted.
- In this document, we have made an effort to use neutral language suitable for all individuals, regardless of gender. However, certain terms, job titles, and sentence structures may require us to use the masculine form as a neutral gender. We wish to inform you of this. As we prioritize an inclusive work environment, we welcome all individuals, regardless of gender, to apply.
- Knowledge of English (spoken) is required for this position due to the frequent and necessary interactions with an English-speaking and international clientele in a tourism environment and in close collaboration with several partner hotels. The incumbent must independently welcome, inform, and assist guests. Communication in English is essential to the performance of the duties, the quality of service provided, and, where applicable, safety requirements, and cannot reasonably be delegated to another employee.

📌 Font Desk Agent - Petit Hotel (Montreal)
🏢 Gray Collection
📍 Montreal