Job Type: Full-time, Permanent

Work Location: In person – Mississauga, Ontario

Schedule: 5 days per week, 8 hours per day

TruSmile Dental Lab Inc. is seeking an organized and detail-oriented Front Desk & Case Coordinator to join our growing team.

Working as part of the front desk team, this position plays an important role in receiving dental cases, accurately entering case information, creating work orders, coordinating pickups and deliveries, and supporting the smooth flow of cases through the laboratory.

Key Responsibilities

- Receive incoming dental cases from clients and verify case information and documentation.
- Accurately enter new cases and client information into the company's internal system.
- Create and maintain work orders for incoming cases.
- Review case information for completeness and identify missing or unclear information for follow-up.
- Assist with the distribution and coordination of workload within the laboratory.
- Coordinate case pickup and delivery with clients, drivers, couriers, and the laboratory team.
- Track cases and help ensure they move through the laboratory according to required timelines.
- Communicate with clients regarding case receipt, pickup, delivery, and other routine case-related matters.
- Work closely with laboratory departments to communicate priorities, due dates, and case requirements.
- Maintain accurate records and organized case documentation.
- Support other members of the front desk team and provide general front desk and administrative assistance as required.
- Maintain confidentiality of patient, client, and company information.

Qualifications

- Previous experience in data entry, front desk, customer service, administration, logistics coordination, or a similar role is preferred.




- Strong computer and data-entry skills.
- High level of accuracy and attention to detail.
- Robust organizational and time-management skills.
- Ability to manage multiple cases, priorities, and deadlines in a fast-paced environment.
- Good verbal and written communication skills.
- Comfortable communicating professionally with clients and coordinating with multiple internal departments.
- Ability to work effectively as part of a team.
- Experience in a dental office, dental laboratory, healthcare environment, or similar setting is an asset but not required.

Work Schedule This is a full-time, permanent position, working 5 days per week and 8 hours per day.

TruSmile operates 7 days a week, and this position participates in a rotating schedule. Employees will receive two days off each week; however, days off are not necessarily Saturday and Sunday and may vary according to the schedule and operational requirements.

Candidates must therefore be available to work scheduled weekdays and weekends as part of the regular rotation.

This is an in-person position at our Mississauga facility. Candidates should live within a reasonable commuting distance of Mississauga or be willing to relocate.

About TruSmile

TruSmile Dental Lab Inc. is a growing dental laboratory in Mississauga, with an expanding team and client base. We are committed to a workplace built on integrity, equality, respect, and teamwork, where employees have opportunities to grow with the company.

Eligible employees are provided with health benefits coverage as part of our commitment to supporting our team.

Expected hours: No more than 44.0 per week

Benefits

- Dental care
- Extended health care
- Life insurance
- Paid time off
- Vision care

Work Location: In person

📌 Front Desk & Case Coordinator (Mississauga)
🏢 TruSmile Dental Lab
📍 Mississauga