Lead the Managed Services team at Dayforce, focusing on exceptional customer outcomes and operational excellence across global regions. Drive AI transformation, customer relationships, and team development as Senior Director.

As a strategic Senior Director at Dayforce, you'll oversee critical Managed Services functions including Customer Onboarding and Payroll Operations. This role is centered on building a customer-centric organization while leading a high-performing, diverse team across various locations. Your success will be measured by operational performance and your ability to drive business transformation and enhance employee engagement.

Key Responsibilities

- Lead Managed Services functions including Payroll and Customer Support
- Develop long-term strategy focusing on AI and automation




- Build trusted advisor relationships with customers
- Collaborate with cross-functional teams for consistent service
- Manage global workforce culture through engagement initiatives

Requirements:
- 10+ years in leadership of service organizations
- Experience with AI transformation and operational excellence
- Proven success in managing distributed teams
- Solid financial acumen in operational governance
- Customer-centric leadership style

Elevate Dayforce's Managed Services by enhancing customer and employee experiences while innovating operational processes.

📌 Global Managed Operations Director at Dayforce (Toronto)
🏢 Socket.dev
📍 Toronto