Visionpool Business Services is hiring a Help Desk Analyst who will be located 100% ONSITE IN REGINA, SK.

Responsibilities

- Provide Level 1 Help Desk support including creating ser accounts, troubleshooting user login issues and reset passwords
- Providing hardware installation & support, and resolving password, Wifi, and printer issues
- Run current, terminate & test network wiring
- Maintain and repair existing network wiring and infrastructure
- Monitor and repair wifi APs
- Install and maintain switches, camera servers, and other networked devices
- Prepare and deploy new computers and carts
- Install & maintain computers, laptops, security cameras, APs, Yodec, monitors, AV, switches, projectors, mice, keyboards, etc.
- Maintain printers and/or contact Gold Print service as needed
- Prepare retired equipment for donation/disposal (remove/wipe hard drives
- Maintain inventory of spare parts, computers, wiring, terminations, batteries, etc.
- Maintain inventory of consumbable hardware (batteries, dongles,



keyboards, Installation supplies, etc.)

- Provide application support
- Administration of AD, Azure, Papercut, Microsoft365/Exchange, Google Classroom, Blue Iris
- Interface with certain vendors (Gold, ERA, IKS)
- Keep technical and reference documentation up to date
- Document, respond to and track issues

Qualifications
- Minimum 3 years experience providing technical IT support to end user
- Demonstrated Mac and PC experience
- Demonstrated knowledge of desktops, laptops, printers, tablets, mobile phones, and computer related peripherals
- Experience working with and providing front line support for Microsoft 365

- Demonstrated firewall experience
- Demonstrated knowledge of common software and operating systems
- General knowledge of computer systems, analysis techniques, and ITIL processes

📌 Help Desk Analyst (Regina)
🏢 Visionpool Business Services
📍 Regina