Are you a hospitality professional ready to step off the physical property and into a dynamic leadership role?

We are seeking a friendly, detail-oriented Hotel Guest Service Manager to join our head office team in Osborne Village. In this unique role, you will be a key player in delivering a seamless guest experience across 18 of our remote-managed hotels and motels throughout Canada and the USA. Working closely with our management team, you will oversee daily support operations for our front desk agents and guide a dedicated team from our central hub.

What You’ll Do

- Lead the Team: Manage, support, and motivate a small team of front desk agents.
- Be the Hub of Operations: Serve as the primary point of contact for both guests and agents on shift, overseeing reservations, check-ins, and check-outs remotely.
- Master the Portfolio: Become the ultimate property expert, knowing the ins and outs of all 18 locations to provide swift, accurate answers.
- Solve Problems: Resolve guest inquiries and escalations promptly, professionally, and with heart.
- Communicate: Field phone calls and digital inquiries, providing helpful, top-tier service from a distance.
- Collaborate & Organize: Work closely with the management team to optimize daily operations, ensure high guest satisfaction, and execute vital administrative tasks.
- Front Desk Development: Optimize and develop systems in collaboration with our management team.

What You’ll Bring

- Experience: A minimum of 2 years in a hotel guest service or front desk role.




- Technical Expertise: Highly proficient computer skills with the ability to navigate email, chat, video conferencing, and multiple hospitality software programs simultaneously.
- Exceptional Communication: Strong interpersonal skills with a natural ability to build positive rapport over the phone and online.
- Composure: The ability to multitask, prioritize, and remain calm under pressure in a fast-paced setting.
- Initiative: A proactive, solutions-oriented mindset when addressing guest needs and operational hurdles.

Schedule & Location

- Location: Fully in-office at our Osborne Village headquarters.

Compensation & Benefits

- Rapid Wage Growth: Starting wage of $60,000 per year.
- Health & Wellness: Comprehensive benefits package available after 90 days of employment.

We appreciate all applications, but only those selected for an interview will be contacted. We are an Equal Opportunity Employer. Pay: $60,000.00 per year

Benefits

- Casual dress
- Dental care
- Extended health care
- Flexible schedule
- On-site parking
- Paid time off
- Vision care

Application question(s):
- Do you have experience managing a small team?
- Are you comfortable with answering multiple phone lines back to back?
- Are you comfortable with technology? Using a computer and multiple different apps and programs at once?
- If we were to request a background check, would anything come up?

Experience:
- Customer service: 2 years (preferred)

Work Location: In person

📌 Hotel Guest Service Manager (Winnipeg)
🏢 The Bayview Motel
📍 Winnipeg