Front-of-House Leadership & Patron Service

Manage the front-of-house team including ushers, concessions, ticket takers, greeters, box office, and security.

Support bar service, audience service, and public areas during events.

Serve as the on-site lead for patron service and safety, including emergency response.

Draw 50/50 ticket and announce the winner, thank sponsors, etc. in front of audiences (up to 350 patrons per night).

Volunteer Support & Training

Support onboarding and training for new volunteers.

Manage and support front-of-house volunteers during shifts.

Concessions and Venue Readiness

Coordinate concession inventory, stock rotation, and restocking, including non-show concession prep shifts.

Ensure enough show programmes are printed pre- and post-show.

Ensure cleanliness and safety of patron areas pre- and post-show.

Compliance & Administration

Ensure compliance with AODA, Health and Safety, WHMIS, AGCO, and Smart Serve regulations.

Handle administrative tasks such as incident reporting, shift documentation, and ongoing communication with co-workers and supervisors.

The Ideal Candidate The ideal candidate will demonstrate:

Service industry experience or event supervision (theatre experience not required).

Experience managing a team and working in a fast-paced public environment.

Smart Serve Certification, First Aid and CPR (or willingness to obtain upon hiring).

Solid communication and leadership skills.

Comfort using POS systems (e.g., Clover), including cash handling, reconciliation (cashouts), and updating live inventory.

Familiarity with AODA and public venue accessibility.

Proficiency with Microsoft Office (Outlook, Word, OneDrive).

A strong commitment to equity, diversity, and inclusion, demonstrated through respectful leadership and proactive problem-solving.

Bonus If You Have (not required):

Safe Food Handlers Certification, past or present, or familiarity with food safety compliance.

Experience with volunteer coordination/scheduling tools such as WhenToWork.

Familiarity with AudienceView Ticketing Platform.

Certification in customer service, hospitality, or venue/event management.

An interest and knowledge in arts, theatre arts, music theatre, and/or film.

Experience with social media, marketing, or events promotion.

Working Conditions

Long periods on your feet during shifts.

Noise and large crowds during performances.

Some lifting (up to 35 lbs.), including moving tables/chairs,



and bar supplies/stock.

Occasional emergencies involving guest illness, injury, or evacuation.

Must be legally eligible to work in Canada. Non-Canadian applicants must have a valid employment visa and proper documentation authorizing their ability to work in Canada on a part-time basis.

This part-time, contract role is fast-paced and ever-changing — no two days are exactly the same. Flexibility, confidence, independence, and a calm, can-do attitude are essential to success. We are willing to adapt this position, hours, etc. for the ideal candidate, or as feedback is provided throughout employment. We value team members who contribute to an inclusive, respectful environment and demonstrate a strong commitment to equity, diversity, and inclusion.

Application

Required: Candidates are invited to submit non-AI generated* resumés in PDF format. Please include your name when naming your file.

Optional: Cover letters outlining their relevant experience and explaining why they are interested in this position in the same PDF as your resume.

Submit all documents to [email protected] and include “House Manager – YOUR NAME” in the subject line.

Palace Theatre Arts Commons is committed to providing an inclusive and welcoming workplace for artists, employees, volunteers, patrons, and community members.

We are committed to providing an accessible and inclusive application and participation process. Applicants who require disability-related accommodations or other accessibility supports are encouraged to let us know how we can support their participation.

*We have a use of AI policy that discourages the use of AI, or requires clear and transparent content labelling when AI is used.

Palace Theatre Arts Commons

710 Dundas Street

London, Ontario N5W 2Z4

Palace Theatre Arts Commons is a registered Canadian charity.

We thank everyone who applies for their interest, but only candidates selected for an interview will be contacted. No telephone inquiries, please. All applications are considered confidential.





Confirmed Shift Dates & Times from September – February (more to come)

We expect to hire more than 1 person to cover all these shifts. Occasional non-show shifts on Mondays for ongoing concession inventory and maintenance, and orders if necessary. Shifts are subject to change.

The Great Gatsby – Runtime: 2.5 hours with 20-minute intermission

Evenings: 5:30PM-10:00PM | Matinees: 12:00PM-4:30PM

- Evening: Wednesday, Sept 23 *cast invited preview
- Evening: Thursday, Sept 24
- Evening: Friday, Sept 25 *Opening: additional hours for reception tear down
- Evening: Saturday, Sept 26
- Matinee: Sunday, Sept 27
- Evening: Thursday, Oct 1
- Evening: Friday, Oct 2
- Matinee: Saturday, Oct 3
- Evening: Saturday, Oct 4

Percy Jackson: The Musical – Runtime: 2.5 hours with 20-minute intermission Evenings: 5:30-10:00pm | Matinees: 12:00-4:30pm

- Evening: Wednesday, Oct 28 * Cast invited preview
- Evening: Thursday, Oct 29
- Opening Night: Friday, Oct 30 *Opening: additional hours for Reception tear down
- Evening: Saturday, Oct 31
- Matinee: Sunday, Nov 1
- Evening: Thursday, Nov 5
- Evening: Friday, Nov 6
- Matinee: Saturday, Nov 7
- Matinee: Sunday, Nov 8

It's a Wonderful Life – Runtime: 2.5 hours with 20-minute intermission Evenings: 5:30-10:00pm Matinees: 12:00-4:30pm

- Evening: Wednesday, Nov 25 * Cast invited preview
- Evening: Thursday, Nov 26
- Opening Night: Friday, Nov 27 *Opening: additional hours for Reception tear down
- Evening: Saturday, Nov 28
- Matinee: Sunday, Nov 29
- Evening: Thursday, Dec 3
- Evening: Friday, Dec 4
- Matinee: Saturday, Dec 5
- Matinee: Sunday, Dec 6

LYTE: Rudolph Jr. – Runtime: 1.5 Hours minutes with 15-min intermission Evenings: 5:00-9:30pm | Matinees: 12:00-4:30pm

- Evening: Friday, Dec 18
- Matinee: Saturday, Dec 19
- Evening: Saturday, Dec 19
- Matinee: Sunday, Dec 20

LYTE: Seussical Jr. – Runtime: 1.5 Hours minutes with 15-min intermission Evenings: 5:00-9:30pm | Matinees: 12:00-4:30pm

- Evening: Friday, Jan 15
- Matinee: Saturday, Jan 16
- Evening: Saturday, Jan 16
- Matinee: Sunday, Jan 17

LYTE: Cinderella Jr. – Runtime: 1.5 Hours minutes with 15-min intermission Evenings: 5:00-9:30pm | Matinees: 12:00-4:30pm

- Evening: Friday, Jan 29
- Matinee: Saturday, Jan 30
- Evening: Saturday, Jan 30
- Matinee: Sunday, Jan 31

Pay: $18.60 per hour Expected hours: 10.0 – 20.0 per week

Benefits

- On-site parking

Work Location: In person

📌 House Manager (London)
🏢 Palace Theatre Arts Commons
📍 London