Job Opportunity: IT Support Engineer at AVASO Technology

Location: Montreal, QC, Canada

Position Type: Full-time Role

Job Profile

Join AVASO Technology! We are hiring an IT Technical Bar Support Technician in Canada!

Are you a customer-focused IT troubleshooter who loves resolving issues face-to-face? AVASO is looking for a Level 2 IT Support skilled to run our Walk-Up Technical Bar. If you excel at quick fixes, device hot-swaps, and delivering a great user experience, we want you on our team!

How to Apply:

Ready to take your career to the next level? Apply now by clicking the "Easy Apply" or send your resume to [email protected]

Job Snapshot:

- Job Title: IT Support Engineer
- Locations: Montreal, QC
- Support Model: Technical Bar / Walk-Up IT Kiosk
- Experience Level: Level 2 IT Support

Technical Roles & Responsibilities:

- Frontline Troubleshooting: Provide hands-on, walk-up support for Windows OS, laptops, desktops, printers, peripherals, and network connectivity issues.
- Quick Resolutions: Execute approved quick fixes for password resets, AD access, and standard enterprise applications while adhering strictly to IT compliance and security policies.
- Device Management (Hot-Swaps): Maintain, provision, and configure ready-to-use replacement laptops and peripherals to minimize end-user downtime.
- ServiceNow Ticketing: Create, update, and route incident tickets accurately. Ensure detailed documentation of all walk-up interactions, troubleshooting steps, and escalations.
- Strategic Escalation:



Quickly diagnose whether an issue can be resolved at the L2 level or requires immediate escalation to advanced support tiers.

What You Bring:

- Bilingual Proficiency: Fluent in both English and French (Required).
- Experience: 4+ year in a Help Desk, Service Desk, or Walk-Up IT Support role.
- Tech Stack: Solid grasp of Windows environments, basic networking, hardware break/fix, and enterprise ITSM tools (ServiceNow preferred).
- Mindset: Patient, professional, and capable of translating technical jargon into simple terms for end-users.

Why AVASO Technology?

- Join a energetic and innovative team with a global presence.
- Opportunities for career growth and continuous learning.
- Competitive salary and benefits package.
- Work with cutting-edge technologies to shape the future of IT solutions.

AVASO Technology Solutions Equal Employment Opportunity (EEO) Statement

AVASO Technology Solutions (referred as “Avaso”) do not discriminate against any employee or applicant for employment on the basis of race, color, sex, creed, religion, national origin, gender, sexual orientation, age, gender identity, pregnancy, genetic information, disability, protected veteran status, or any other status protected by state or local law, and to provide equal employment opportunity. Avaso is committed to providing a work environment that is free from discrimination and harassment, and we expect all employees to conduct themselves in a manner that reflects this commitment in all employment endeavors. All employment decisions are based on qualifications, merit, and business need.

📌 Information Technology Support Engineer (Dorval)
🏢 AVASO Technology Solutions
📍 Dorval