Walker Law is a diverse, dynamic, and award-winning commercial litigation law firm located in the heart of Toronto’s financial district. We are committed to delivering practical and cost-effective legal solutions across a range of litigation matters, including employment, contract, and real property disputes.

We are seeking a professional, personable, and highly organized Intake Coordinator to serve as the first point of contact for prospective clients. The ideal candidate will have 5+ years of law firm or legal intake experience, along with excellent communication, organizational, and follow-up skills.

Key Responsibilities

- Serve as the primary point of contact for prospective clients by telephone and email.
- Promptly contact prospective clients and conduct preliminary intake.
- Gather accurate information regarding the legal matter and all relevant parties.
- Complete and coordinate conflict checks.
- Identify the appropriate practice area and lawyer for each inquiry.
- Explain consultation fees, required documents, and next steps.
- Schedule and confirm telephone, video, and in-person consultations.
- Conduct follow-ups to reduce missed appointments and assist with rescheduling.
- Follow up after consultations and assist with the retainer and client onboarding process.
- Maintain accurate records of inquiries, follow-ups, appointments, and prospective client status.




- Respond to administrative questions and appropriately escalate urgent or sensitive matters.
- Coordinate with lawyers and staff to ensure a smooth transition from initial inquiry through consultation and file opening.
- Maintain strict confidentiality and comply with Firm policies and procedures.

This is a fully in-office position, five days per week.

Qualifications

- 5+ years of law firm or legal intake experience preferred.
- Excellent telephone, written, and interpersonal communication skills.
- Professional, warm, and confident manner when interacting with prospective clients.
- Strong organizational skills and attention to detail.
- Ability to manage multiple inquiries, follow-ups, and competing priorities.
- Strong computer and software skills.
- Ability to handle confidential and sensitive information with discretion.
- Sound professional judgment and a solid client-service mindset.

What We Offer

- Salary of $50,000–$60,000, commensurate with experience.
- Comprehensive benefits.
- Paid vacation following completion of the probationary period.
- Eligibility for discretionary performance-based bonuses.
- A supportive, professional, and inclusive workplace culture.

Interested candidates are invited to submit their resume for consideration to Oxana Tchoudakova, Office Manager, at [email protected]. No agencies or recruiters, please.

📌 Intake Coordinator (Toronto)
🏢 The Law Office Management Association (TLOMA)
📍 Toronto