SUMMARY OF FUNCTION:

The IT Systems Support Analyst I provides advanced technical support and administration for the Town's enterprise technology environment. This position plays a key role in maintaining and enhancing Microsoft 365 services, business applications, endpoint management platforms, and user access systems. The role contributes directly to the Town's strategic focus on innovation, operational excellence, and digital service delivery by supporting reliable, secure, and efficient technology solutions across the organization.

KEY DUTIES AND RESPONSIBILITIES

- Provide Tier 2 technical support for hardware, software, mobile devices, and enterprise
- applications, resolving complex issues escalated from front-line IT support.
- Administer and support Microsoft 365 services including Teams, Exchange Online, SharePoint,
- OneDrive, Intune, and Entra ID to ensure secure and efficient collaboration across the
- organization.
- Support and maintain critical municipal business systems including Dynamics, Lucity,
- geographic information systems, and other corporate applications.
- Analyze, troubleshoot, and implement solutions for infrastructure, cybersecurity, endpoint
- management, and service-impacting issues while collaborating with vendors and internal
- stakeholders.
- Participate in system upgrades, testing, implementation projects, and technology improvements that enhance business processes and support the Town's digital transformation initiatives*.*

TRAINING, SKILLS, AND ABILITIES REQUIREMENTS

- Diploma or post-secondary education in Information Technology, Computer Systems, Network Administration, or a related discipline.
- Experience supporting enterprise technology environments, Microsoft 365 platforms, and end user computing solutions.




- Experience administering cloud-based business applications and endpoint management solutions is considered an asset.
- Microsoft 365 Fundamentals (MS-900) certification or equivalent (asset).
- Microsoft Azure Fundamentals (AZ-900) certification (asset).
- Microsoft Endpoint Administrator Associate certification (asset).
- CompTIA A+ certification (asset).
- ITIL Foundation certification or equivalent IT Service Management certification (asset).
- Cybersecurity, cloud computing, or service management certifications (asset).
- Valid Class 5 Alberta Driver's Licence with a satisfactory driver's abstract.
- RCMP-based Criminal Record Check (or Vulnerable Sector Check) acceptable to the Town.
- Strong knowledge of Microsoft 365 services including Teams, SharePoint, Exchange Online, OneDrive, Intune, and Entra ID.
- Working knowledge of Windows operating systems, networking concepts, endpoint management, and hardware support.
- Understanding of identity and access management, mobile device management, cloud services, and cybersecurity best practices.
- Excellent analytical, troubleshooting, and problem-solving abilities.
- Strong organizational skills with the ability to manage competing priorities and maintain attention to detail.
- Ability to communicate technical information clearly to users with varying levels of technical expertise.
- Demonstrated commitment to customer service, collaboration,



professionalism, and continuous learning.

To be successful in this role, you will be a proactive and customer-focused technology professional who enjoys solving complex technical challenges, supporting organizational innovation, and building positive relationships across departments. You will excel in a collaborative environment, demonstrate sound judgment, and be committed to delivering reliable and secure technology solutions that help employees serve the community effectively. In addition to a fantastic community culture and exceptional work-life balance, the Town of Sylvan Lake offers:

- Health, Dental, Life, and Disability benefits with 100% of premiums paid by the Town
- Local Authorities Pension Plan (LAPP)
- Wellness program including wellness spending, paid wellness time, and sick leave
- Ongoing training, development, and qualified growth opportunities

To apply, please submit your resume and cover letter to [email protected]. Applications will be accepted until September 20, 2026. Job Types: Full-time, Permanent

Pay: $44.80-$53.49 per hour

Benefits

- Company events
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- Paid time off
- Vision care
- Wellness program

Ability to commute/relocate:
- Sylvan Lake, AB T4S 1G6: reliably commute or plan to relocate before starting work (required)

Application question(s):
- Are you legally allowed to work in Canada?

Experience:
- Systems Support: 5 years (required)

Licence/Certification:
- Alberta Class 5 Drivers License with <2 moving violations (required)

Work Location: In person

📌 IT Systems Support Analyst I (Sylvan Lake)
🏢 Town of Sylvan Lake
📍 Sylvan Lake