L2 Application Support Developer – Python

Location: Canada – Remote

Experience: 5+ Years

Language: French & English – Bilingual proficiency mandatory

Employment Type: Full-Time

Work Location: Remote – Canada

Role Overview

We are looking for an experienced L2 Application Support Developer with strong Python development and troubleshooting skills to support business-critical applications in a production environment.

The ideal candidate will have 5+ years of experience in application/production support, strong debugging and problem-solving capabilities, and the ability to communicate effectively in both French and English.

Key Responsibilities

- Provide L2 application and production support for Python-based applications.
- Investigate and resolve complex incidents escalated by L1 support teams.
- Perform code-level troubleshooting, debugging, and defect analysis using Python.
- Analyze application logs, system errors, APIs, integrations, and performance issues.
- Identify root causes and implement or recommend permanent fixes.
- Troubleshoot database-related issues using SQL.
- Monitor production applications, services, scheduled jobs, APIs, and system alerts.
- Work closely with L1, L3, development, DevOps, infrastructure, and business teams.
- Manage incidents and service requests within agreed SLA timelines.
- Support production deployments, patches, configuration changes, and release activities.
- Perform root cause analysis (RCA) for recurring and critical incidents.
- Develop scripts and automation solutions using Python to improve support efficiency.
- Maintain technical documentation, knowledge-base articles,



troubleshooting guides, and incident records.
- Communicate technical issues and resolutions clearly to stakeholders in French and English.

Required Skills

- 5+ years of experience in Application Support, Production Support, Software Development, or similar technical roles.
- Robust hands-on experience with Python.
- Strong debugging, troubleshooting, and problem-solving capabilities.
- Good knowledge of SQL and relational databases.
- Experience working with Linux/Unix environments.
- Good understanding of REST APIs, web services, integrations, and distributed applications.
- Experience analyzing application and server logs.
- Familiarity with monitoring and logging tools.
- Experience with ticketing/incident management platforms such as ServiceNow, Jira, or similar tools.
- Understanding of ITIL, incident, problem, and change-management processes.
- Ability to work independently in a remote production-support environment.

Mandatory Language Requirement Bilingual proficiency in French and English is mandatory.

Candidates must be comfortable communicating with technical teams, business users, and stakeholders in both languages, verbally and in writing.

Preferred Qualifications

- Bachelor's degree in Computer Science, Information Technology, Engineering, or related discipline.
- Experience with AWS, Azure, or GCP.
- Exposure to CI/CD and DevOps environments.
- Experience with enterprise-scale or high-availability production applications.
- Knowledge of automation, scripting, and application performance monitoring tools.

Pay: $53,532.28-$123,465.91 per year Work Location: Hybrid remote in Montréal, QC

📌 Application Support Developer-Python (Montreal)
🏢 Research Pandit
📍 Montreal