Enhance airport efficiency as Manager, Terminal Operations at Toronto Pearson. Guide a dedicated team focused on passenger movement and service excellence in a dynamic setting. In this leadership role, you report to the Associate Director while overseeing daily terminal operations.

You will guide a high-performing team of Terminal Officers and ensure compliance with regulations and service standards. Your focus will be on operational performance, stakeholder management, and continuous improvement initiatives for an optimal passenger experience. Key Responsibilities:

- Lead and develop the Terminal Officers team
- Oversee daily terminal operations and service flow
- Manage workforce planning and performance evaluations
- Build relationships with airlines and government agencies
- Champion operational readiness for peak travel times Requirements:
- 7+ years in airport or comparable operations
- 3+ years leading customer-focused teams
- Strong stakeholder relationship management skills
- Proven experience managing operational disruptions
- Excellent analytical and communication skills Drive operational excellence and enhance passenger service as Manager of Terminal Operations at GTAA.

📌 Manager Terminal Operations at GTAA (Toronto)
🏢 Greater Toronto Airports Authority
📍 Toronto