About the Role

We are looking for a friendly, organized, and reliable Medical Office Assistant to join our team. The successful candidate will be responsible for providing excellent patient service, supporting day-to-day clinic operations, and assisting with communication and outreach to our Chinese-speaking patient community.

Strong communication skills in both English and Chinese (Mandarin) are required, as the successful candidate will regularly communicate with Chinese-speaking patients and assist with our Chinese social media channels.

This position would be a great fit for someone who is interested in both healthcare administration and marketing.

Key Responsibilities

- Greet and assist patients in a professional and friendly manner
- Answer phone calls, emails, and patient inquiries
- Schedule, confirm, and manage patient appointments
- Assist patients with registration, forms, and general clinic inquiries
- Communicate effectively with patients in both English and Chinese
- Provide translation or communication support when needed
- Maintain accurate patient information and assist with electronic medical records
- Process payments and assist with other administrative duties
- Support physicians, nurse practitioners, and other healthcare providers with daily clinic operations
- Manage and respond to messages on Chinese social media platforms
- Create and publish basic content for Chinese social media channels
- Assist with clinic promotions, advertisements, posters, and other marketing materials
- Support community outreach and promotional activities when required
- Perform other administrative and clinic-related duties as assigned

Qualifications

Required:





- Strong verbal and written communication skills in English and Chinese (Mandarin)
- Excellent communication and interpersonal skills
- Strong organizational skills and attention to detail
- Ability to work independently and as part of a team
- Skilled, friendly, and patient-focused attitude
- Comfortable working in a fast-paced environment
- Basic computer skills and ability to learn new software quickly
- Ability to handle confidential patient information professionally

Assets / Preferred Qualifications:

- Previous experience as a Medical Office Assistant
- Knowledge of medical office procedures or electronic medical records
- Experience managing Chinese social media accounts
- Knowledge of social media platforms such as Xiaohongshu (小红书), WeChat, or other Chinese social media platforms
- Basic knowledge of marketing or digital marketing
- Experience creating promotional materials using Canva
- Experience with social media content creation, graphic design, or online advertising
- Interest in healthcare marketing and community outreach

What We Offer

- A friendly and supportive clinic environment
- Opportunity to gain experience in both healthcare administration and marketing
- Opportunities to take part in clinic marketing, social media, and community outreach initiatives
- A dynamic role with opportunities to develop new skills and take on additional responsibilities

If you are a motivated, people-oriented individual who enjoys working with patients and has an interest in both healthcare and marketing, we would love to hear from you.

Pay: $18.00-$21.00 per hour

Work Location: In person

📌 Medical Office Assistant (London)
🏢 Western Oxbury Medical Clinic
📍 London