Part-Time or Full-Time | In-Person

Join the prestigious University Club of Toronto, a distinguished private members’ club located in the heart of downtown Toronto. We are seeking a polished, service-oriented Front Desk Associate to deliver exceptional reception and concierge services in an elegant and welcoming environment.

Key Responsibilities

- Provide warm, professional service to members and guests at all times
- Manage overnight accommodations, dining reservations, and sports bookings efficiently
- Process guest charges, bookings, check-ins, and check-outs accurately
- Respond to member inquiries and resolve issues with professionalism and discretion
- Demonstrate a professional and courteous telephone manner when handling calls and guest inquiries
- Utilize Microsoft Excel, Word, Outlook, and club management software effectively
- Assist with resetting and staging clubhouse spaces overnight
- Collect and organize glasses, plates, and cutlery for the dish area
- Refresh water stations, newspapers, and magazines throughout the club
- Prepare and distribute daily summary reports to management
- Conduct regular walkthroughs of the clubhouse to ensure cleanliness, organization, and security
- Arm and disarm security alarm systems as required
- Collaborate with team members while demonstrating the ability to work independently





Qualifications & Skills

- Previous hospitality or customer service experience in an English-speaking setting
- Excellent written and verbal communication skills
- Good telephone manner and strong interpersonal skills
- Strong organizational skills with keen attention to detail
- Ability to prioritize tasks and perform effectively in a fast-paced setting
- Sound judgment, professionalism, and discretion in handling confidential matters
- Proficiency in Microsoft Office applications
- Experience with Jonas Club Management software is considered an asset
- Flexibility to work overnight, weekend, and holiday shifts in a 24/7 operation
- Legally eligible to work in Canada

Schedule

- Part-time or full-time availability
- Overnight shifts
- 11:00 PM – 7:00 AM
- Monday through Sunday availability required

If you are passionate about delivering exceptional service and thrive in a refined hospitality environment, we encourage you to apply.

Pay: $22.00-$24.00 per hour

Expected hours: 24.0 – 40.0 per week

Ability to commute/relocate

- Toronto, ON M5G 1R6: reliably commute or plan to relocate before starting work (required)

Experience:
- Member Services/ Hotel Front Desk: 2 years (required)

Work Location: In person

📌 Member Services Attendant (Overnight) (Toronto)
🏢 The University Club of Toronto
📍 Toronto