Job Overview

We are seeking an energetic and dedicated Night Auditor/Front Desk Agent to join our hospitality team. This dynamic role combines the responsibilities of overseeing overnight front desk operations with providing exceptional guest services during evening hours. As a vital point of contact for our guests, you will ensure a smooth check-in and check-out process, handle guest inquiries, and maintain the security and integrity of the hotel property overnight.

Your enthusiasm, professionalism, and attention to detail will help create a welcoming environment that encourages guest satisfaction and loyalty.

Duties

- Greet guests warmly upon arrival, ensuring a positive first impression through friendly and professional communication.
- Manage all front desk operations during overnight hours, including check-ins, check-outs, and reservations.
- Handle multi-line phone systems with excellent phone etiquette, addressing guest inquiries promptly and accurately.
- Monitor security cameras and conduct routine safety checks to maintain a secure environment for guests and staff.
- Assist guests with special requests, provide local information, and resolve any issues efficiently to enhance their stay.
- Maintain accurate records of guest stays, billing information,



and shift reports to ensure seamless operations.
- Collaborate with housekeeping and maintenance teams to address guest needs promptly and uphold hotel standards.

Qualifications

- Previous hotel or hospitality experience is highly preferred; solid customer service skills are essential.
- Multilingual or bilingual abilities are a significant advantage for communicating with diverse guests.
- Excellent phone etiquette and proficiency in multi-line phone systems are required.
- Knowledge of front desk procedures, guest services, and hospitality best practices is preferred.
- Ability to remain energetic, attentive, and professional during overnight shifts in a fast-paced environment.
- Strong organizational skills with keen attention to detail for accurate record keeping.
- Flexibility to work overnight hours, including weekends and holidays as needed.

Join us in delivering memorable guest experiences while working in a vibrant team environment! Your enthusiasm and dedication will make a lasting impact on our guests’ stays while advancing your career in hospitality excellence. Pay: $18.25-$21.00 per hour

Work Location: In person

📌 Night Auditor/Front Desk Agent (Kelowna)
🏢 La Quinta Kelowna by Wyndham
📍 Kelowna