We are looking for an organized, dependable individual to join our busy administrative team. This position requires someone who is comfortable managing multiple responsibilities, has strong attention to detail, and enjoys working with customers and coworkers.

The successful candidate will work closely with our administrative staff, shop and field technicians, suppliers, customers, and fire alarm monitoring providers. Our office consists of a six-person administrative team supporting approximately sixteen shop and field technicians.

Primary Responsibilities

- Manage inventory and maintain accurate inventory records
- Receive incoming inventory, equipment, and shipments
- Prepare and process outgoing shipments
- Maintain accurate shipping and receiving documentation
- Process customer invoices and related paperwork
- Assist customers with equipment drop-off and pickup
- Provide customer service by telephone, email, and in person
- Answer and direct calls using our multi-line telephone system
- Enter and maintain customer, inventory, and company information
- Process customer payments and basic accounts receivable information
- Perform filing and other general administrative duties
- Work closely with administrative, service, and shop staff to ensure information and materials are processed accurately and efficiently

Fire Alarm Monitoring Administration An important part of this position is the administration of our fire alarm monitoring customer accounts. Responsibilities include:

- Manage and maintain existing fire alarm monitoring contracts and customer account information
- Communicate with customers regarding their monitoring services
- Prepare and process monitoring contract renewals
- Set up new fire alarm monitoring accounts




- Ensure customer, contact, and site information is complete and accurate
- Coordinate required information between customers, technicians, and monitoring service providers
- Maintain accurate monitoring account records and documentation
- Follow up with customers regarding renewals, account changes, and other monitoring requirements

Skills and Qualifications Preference will be given to applicants with experience in:

- Customer service
- Inventory management
- Shipping and receiving
- Invoicing and accounts receivable
- Customer account or contract administration
- Typing and data entry
- Microsoft Word and Excel
- QuickBooks accounting software
- ServiceTrade software

The successful applicant should have robust organizational and communication skills, excellent attention to detail, and the ability to prioritize and manage several tasks at the same time in a busy office environment. Experience in a service-based or technical business, the fire and life safety industry, or customer contract administration would be considered an asset. Training will be provided for fire alarm monitoring administration and our company-specific systems and procedures.

We are looking for someone who works well as part of a team, takes pride in accuracy and organization, and is comfortable communicating with customers, suppliers, technicians, and other staff throughout the day.

Job Types: Full-time, Permanent

Pay: $47,500.00-$55,000.00 per year

Benefits

- Casual dress
- Company events
- Dental care
- Disability insurance
- Extended health care
- On-site parking
- Paid time off
- Vision care

Education:
- Secondary School (preferred)

Language:
- English (required)

Location:
- Red Deer, AB (required)

Work Location: In person

📌 Office Administrator - Inventory, Customer Service & Fire Alarm Monitoring (Red Deer)
🏢 Centratech Technical Services
📍 Red Deer